Overview
On Site
USD 40,001.00 - 80,000.00 per year
Full Time
Skills
Technical Support
Real-time
Computer Hardware
Network
Corrective And Preventive Action
Performance Management
Preventive Maintenance
Project Management
Continuous Integration
Routers
Switches
Status Reports
Reporting
Incident Management
Bridging
Root Cause Analysis
Repair
Knowledge Management
Documentation
POC
Management
ServiceNow
BMC Remedy
Security Clearance
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2506815
Location: WASHINGTON, DC, US
Date Posted: 2025-06-18
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
This position is in Washington, DC at the Department of Transportation (DOT) Headquarters' Building. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes. Event & Availability Monitoring: Respond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems. Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.
Shift: Saturday and Sunday 7AM - 7PM and Monday and Tuesday 7AM-3:30PM.
High Priority qualifications, skills, experience, certifications
Response includes the following:
Performs day-to-day activities required to monitor systems for events or alerts. Coordinates and manages the resolutions of events and alerts. Monitors and identifies problem areas and coordinates resolutions. Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Qualifications
Qualifications and Education Requirements
Must have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
Preferred Skills
or alien who has been lawfully admitted for permanently residence or employment. Ability to attain a Public Trust clearance.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: WASHINGTON, DC, US
Date Posted: 2025-06-18
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
This position is in Washington, DC at the Department of Transportation (DOT) Headquarters' Building. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes. Event & Availability Monitoring: Respond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems. Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.
Shift: Saturday and Sunday 7AM - 7PM and Monday and Tuesday 7AM-3:30PM.
High Priority qualifications, skills, experience, certifications
Response includes the following:
- Early analysis; contact POCs for confirmation of event.
- Troubleshoot affected CI - ping, log into router/switch to check logs and interface status.
- Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open and manage tickets with outside vendors, e.g., AT&T.
- Communicate - Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.
- Critical Incidents -initiates the Critical Incident Management process and anchors the Incident Response Bridge process. Takes notes from bridge call to update Outage communications. Contacts the necessary team members to join bridges.
- As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document. Identify what RCA information can be moved to the knowledge management repository.
- Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center).
- Knowledge Management and Documentation - maintain POC and site information for remote sites, create and update SOPs for IMC processes.
- Generate and distribute daily and weekly reports.
Performs day-to-day activities required to monitor systems for events or alerts. Coordinates and manages the resolutions of events and alerts. Monitors and identifies problem areas and coordinates resolutions. Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Qualifications
Qualifications and Education Requirements
Must have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
Preferred Skills
- Familiarity with Service Now.
- Familiarity with BMC Remedy.
or alien who has been lawfully admitted for permanently residence or employment. Ability to attain a Public Trust clearance.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.