NEW Relic Integration with Servicenow

Position : NEW Relic Integration with Servicenow (Contract)

Location : Remote

Job Description :

• Design and implement end-to-end SQL Server monitoring in New Relic, including alerts, dashboards, and synthetic checks as required.
• Integrate New Relic alerts/events with ServiceNow to create high-quality incidents with correct CI association, priority, enrichment, and routing.
• Capture and deliver monitoring data that supports Operations DBA efficiency, historical analytics, root-cause analysis, and an Operations Scorecard.
• Replace SCOM for SQL monitoring: perform map/gap analysis against existing SCOM rules to ensure equivalent or improved coverage, and support SCOM decommissioning.
• Ingest only SQL-relevant SolarWinds/Nagios checks (CPU/memory, disk free, SQL service status) into the consolidated monitoring solution.
• Define, document and enforce monitoring requirements, SLAs, and operational processes for each monitoring event.
• Build, test, and validate alert logic, deduplication, escalation paths, and ServiceNow CI assignments; perform end-to-end system testing.
• Monitor integration health, troubleshoot failures, and implement continuous improvements.
• Produce runbooks, documentation, and handoff materials; participate in knowledge transfer and on-call rotations as needed.

Required Qualifications

• 3 6+ years hands-on experience with New Relic (APM/Infrastructure/NRQL/dashboards/alerts) and practical experience monitoring SQL Server.
• ServiceNow integration experience (Incident/CMDB, Flow Designer/Workflows, REST APIs, IntegrationHub or scripted integrations).
• Solid SQL Server administration or developer background (performance metrics, services, storage, and common failure modes).
• API/scripting skills (JavaScript, PowerShell, etc.) for integration, enrichment, and automation.
• Experience performing requirements gathering, map/gap analysis, and documenting SLAs/processes.
• Proven troubleshooting and testing skills - able to validate alert accuracy and CI mapping in ServiceNow.
• Strong collaboration and communication skills; able to work across infrastructure, DBA, and ServiceNow support teams.

Preferred Qualifications

• Prior experience replacing or migrating from SCOM to a modern observability platform.
• ServiceNow certifications and/or New Relic certifications.
• Experience with CMDB models and Configuration Item mapping for databases.
• Familiarity with SolarWinds/Nagios checks and methods to selectively migrate SQL-related metrics.

Regards !!

Bobby Sharma

Talent Acquisition Lead

Sapear Inc.

Email :

Cell : +1 Ext : 105

Mobile: +91 -

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