Overview
On Site
USD 20.90 - 25.00 per hour
Contract - W2
Contract - Independent
Skills
Attention To Detail
Technical Writing
Collaboration
Process Improvement
Technical Support
Service Level
Management
Active Directory
Microsoft Office
Remote Support
Skype
Service Desk
Computer Hardware
Communication
Customer Service
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a detail-oriented Desktop Support Analyst to join a well-established company in San Antonio, Texas. This is ideal for candidates with 1-2 years of experience who are eager to grow their IT skills in a dynamic and fast-paced work environment. The role involves providing high-quality technical support to end users, ensuring their hardware and software needs are effectively addressed.
Responsibilities:
Document and categorize all technical issues and service requests accurately using the IT service desk tool.
Offer remote support to end users through tools like Skype for Business and the IT service desk application.
Manage user accounts and permissions using Active Directory and Office 365.
Deliver hands-on troubleshooting and support for hardware and software issues at user workstations.
Utilize internal and external resources, such as manuals, knowledge bases, and vendor support, to resolve technical problems.
Maintain and update technical documentation to ensure a seamless support process.
Collaborate with team members to identify and implement process improvements for IT support.
Ensure timely resolution of tickets while meeting service-level agreements.
Provide excellent customer service to internal staff, addressing their IT needs promptly and professionally.
Requirements
1-2 years of experience in desktop support or a related IT role.
Proficiency in using and managing Active Directory and Office 365.
Familiarity with remote support tools such as Skype for Business or similar applications.
Strong ability to document technical issues and resolutions in a service desk tool.
Excellent troubleshooting skills for both hardware and software problems.
Ability to work effectively in a fast-paced and dynamic environment.
Strong communication and interpersonal skills to interact with end users and team members.
Commitment to delivering high-quality customer service.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a detail-oriented Desktop Support Analyst to join a well-established company in San Antonio, Texas. This is ideal for candidates with 1-2 years of experience who are eager to grow their IT skills in a dynamic and fast-paced work environment. The role involves providing high-quality technical support to end users, ensuring their hardware and software needs are effectively addressed.
Responsibilities:
Document and categorize all technical issues and service requests accurately using the IT service desk tool.
Offer remote support to end users through tools like Skype for Business and the IT service desk application.
Manage user accounts and permissions using Active Directory and Office 365.
Deliver hands-on troubleshooting and support for hardware and software issues at user workstations.
Utilize internal and external resources, such as manuals, knowledge bases, and vendor support, to resolve technical problems.
Maintain and update technical documentation to ensure a seamless support process.
Collaborate with team members to identify and implement process improvements for IT support.
Ensure timely resolution of tickets while meeting service-level agreements.
Provide excellent customer service to internal staff, addressing their IT needs promptly and professionally.
Requirements
1-2 years of experience in desktop support or a related IT role.
Proficiency in using and managing Active Directory and Office 365.
Familiarity with remote support tools such as Skype for Business or similar applications.
Strong ability to document technical issues and resolutions in a service desk tool.
Excellent troubleshooting skills for both hardware and software problems.
Ability to work effectively in a fast-paced and dynamic environment.
Strong communication and interpersonal skills to interact with end users and team members.
Commitment to delivering high-quality customer service.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.