Amazon Connect Architect

Overview

Remote
Full Time

Skills

api
AWS
AI/ML
Amazon Connect

Job Details

Role: Amazon Connect Architect

Location: US (Remote)

Job Type: Full Time Permanent

Key Responsibilities:

  • Design, develop, and deploy scalable, resilient, cloud-based contact center solutions using Amazon Connect and other AWS services.
  • Collaborate with cross-functional teams to build innovative CCaaS solutions that enhance customer engagement and agent productivity.
  • To improve customer interactions, implement AI/ML capabilities, including chatbots, sentiment analysis, real-time analytics, and automation.
  • Develop and integrate custom features, APIs, and plug-ins to extend Amazon Connect's capabilities for client customers.
  • Optimize system performance, reliability, and security while ensuring frictionless customer experiences.
  • Work closely with stakeholders to understand and translate business requirements into technical solutions.
  • Stay updated with AWS advancements, AI-driven contact center trends, and best practices to drive innovation within TELUS.
  • Presales Support: Provide technical expertise and support to the sales team during the presales process, including solution presentations, demonstrations, and proposal development.
  • Solution Architecture: Lead the architectural design of complex Amazon Connect solutions, ensuring alignment with client requirements and best practices.
  • Technical Leadership: Act as a subject matter expert for Amazon Connect and related AWS services, providing guidance and mentorship to development teams.
  • Proof-of-Concept Development: Develop and present proof-of-concept solutions to prospective clients to showcase the capabilities of Amazon Connect.
  • Estimation and Scoping: Assist in the estimation and scoping of Amazon Connect projects, providing technical input for accurate project planning.

Qualifications & Experience:

  • Overall 15 + years of experience.
  • 5+ years of software development experience in cloud-based environments (AWS preferred).
  • Strong programming skills in Python, Java, or Node.js.
  • Experience with AWS services (Lambda, Lex, Polly, S3, Kinesis, DynamoDB, etc.).
  • Hands-on experience with Amazon Connect or other CCaaS solutions is a strong asset.
Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.