Director of Commercial, Network, and Providers in IT /Technical Ops

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Director of CNP (Commercial Network Provider) IT Operations will be a key leader in the Commercial, Network, Provider, and IT Technical Operations organization ensuring the effective delivery and utilization of technology assets and budget. They will insure the effective utilization of over 400 colleagues, >800 contractors and >100M budget toward our key goals and objectives. They will interact with multiple levels of the organization to ensure our operational initiatives such as security implementations, audits, cloud utilization, business continuity planning, tech debt remediation, and devsecops maturity are tracked/completed flawlessly. This is an exciting role and will be consistently engaged in a multitude of interactions with our CNP leadership team as well as Aetna Technology leaders.

This is a role that should be foundationally built on a person familiar with technology execution and fulfillment. They need to be constantly inquisitive asking why, digging into true root cause while serving as a liaison between our Aetna Technology initiatives and our delivery leaders/teams.

Responsibilities of the role

• Technical leader that can translate complex ideas/concepts into business understandable and presentable information.
• Drive and coordinate enterprise strategies with commercial, network/provider, and affiliates technology leaders to ensure meaningful goals and targets are set
• Ability to dive deep into business or technology initiatives, simplify the opportunity statement, and help establish business cases, OKRs and solution paths.
• Curate content and analyze key data for leadership update meetings, large scale projects, and monthly achievements.
• Establish organizational communication strategy and patterns. This includes Townhall, Monthly Update Email and other content.
• Organize, monitor, and drive the full utilization of capital, operational, and expense budgets.
• Set agenda, collate materials and facilitate CNP leadership meetings to ensure desired outcomes are achieved
• Monitor key strategic initiatives and coordinate with portfolio and projects leaders ensuring key risks and issues are managed appropriately.
• Design and lead organizational technical and leadership training plans. Maximizing colleague learning opportunity and engagement
• Organize, lead, and monitor organizational key results and goals.
• Coordinate and drive technical and organizational issues to completion. This leader will be asked to organize highly technical staff around a single objective or issue resolution.

Required Qualifications

• 10+ Years coordinating large complex organization.
• 10+ Years in a technical role with firm understanding of technology concepts.
• 5+ Years of established background building successful business cases.
• 5+ Years within a large technology organization.
• 5+ Years establishing clear communications for a large organization (Presentation, Town Halls, etc).
• 5+ Years of leadership, team lead, and performance management experience.

Preferred Qualifications

• Experience working with financial systems.
• Comfortable challenging and working with all levels of leadership and colleague.
• Proven experience as a self-driver.

Education

Bachelor's degree or equivalent work experience.

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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We anticipate the application window for this opening will close on: 05/10/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.