IT Support Technician II

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - W2

Skills

IT SUPPORT TECHNICIAN
VPN
RSA
CITIZEN

Job Details

DPP is seeking an IT Support Technician for a fully remote opportunity with our client in Herndon, VA.
Work arrangement:
  • Fully remote but must be working from the Eastern time zone.
  • W2 position; 12 months
  • ship is required for this role.
Position summary:
  • As the IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees.
  • You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and network equipment, providing personal computer, hardware, and software support and installing attendant software.
  • You'll investigate the information, network, and communications needs of the organization s employees and make recommendations regarding software and hardware purchases to meet those needs.
Technical skills:
  • IT customer service
  • Software troubleshooting
  • RSA
  • VPN
  • IT support
Additional skills:
  • Translate
  • Printers
  • Excellent written and verbal communication skills
Required knowledge, skills, and abilities:
  • Customer/solution ownership, an overall drive for excellence
  • Team-focused with the capacity for knowledge sharing
  • Written and verbal communication skills with end users
  • Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
  • Ability to understand user and business needs and translate to technical solutions
  • * Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
  • Comprehensive troubleshooting skills of industry standard hardware and software products/services
Education/equivalencies:
  • Associate's degree in a related field of study with 2 or more years of relevant experience
  • Higher education may substitute for relevant experience
  • Relevant experience may be considered in lieu of required education
Interested? Learn more:
Click the apply button or contact our recruiter Maricel at to learn more about this position (#25-00334).

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

: Candidates with ship are encouraged to apply. Residency requirements may apply. EOE/AA/V/D

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About DP Professionals Inc