Overview
On Site
Depends on Experience
Contract - W2
No Travel Required
Skills
Active Directory
Mac OS
Microsoft Office
IT Infrastructure
Asset Management
Technical Support
Zendesk
OS X
Job Details
Job Summary:
Key Responsibilities:
Required Skills & Qualifications:
We are seeking a skilled and proactive IT System Support Specialist (1st Shift) to join our IT team. The ideal candidate will be responsible for maintaining and supporting the company s IT infrastructure, troubleshooting system and network issues, and ensuring smooth daily IT operations. You will serve as the first point of contact for end users, resolving hardware and software issues in a timely and efficient manner.
Key Responsibilities:
- Provide first- and second-level support for desktops, laptops, printers, phones, and other IT systems.
- Troubleshoot hardware, software, network, and system-related issues across Windows and/or macOS environments.
- Respond to support tickets, emails, and calls; log issues and document resolutions.
- Install, configure, and maintain computer systems and applications.
- Support end-users in person, over the phone, and remotely.
- Manage user accounts, permissions, and passwords in Active Directory and other systems.
- Perform routine system maintenance, updates, and backups.
- Monitor system performance and implement improvements or patches as needed.
- Maintain IT documentation, inventory records, and asset management.
- Assist with IT onboarding/offboarding processes.
- Collaborate with other IT team members on system upgrades, migrations, and new deployments.
- Ensure compliance with company IT policies and security protocols.
Required Skills & Qualifications:
- Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1 3 years of experience in a technical support or IT system support role.
- Proficiency with Windows OS, Microsoft Office Suite, and general networking concepts.
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Knowledge of Active Directory, Office 365, and remote desktop tools.
- Familiarity with basic networking (TCP/IP, DNS, DHCP).
- Excellent problem-solving and communication skills.
- Strong organizational skills and ability to prioritize tasks effectively.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.