ServiceNow HRSD ANALYST

Overview

On Site
USD 75-75
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

ServiceNow
HRSD

Job Details

Role: ServiceNow HRSD ANALYST

Location: San Jose, CA(Hybrid Need locals to Bay Area)

Rate: $75/Hr on C2C

Certifications must- ServiceNow OR HRSD Certification

Core Role Requirements: The role is primarily a ServiceNow analyst position, not a developer role.

Skill 1: ServiceNow HRSD (Config & Architecture) - 2+ yrs

Skill 2: UAT & Hypercare Support - 2+ yrs

Skill 3: User Stories / Epics / Acceptance Criteria - 3+ yrs

Skill 4: ServiceNow Admin Cert (HRSD Impl. preferred) - Must

  • Hands on configuration of HRSD
  • Implementation experience
  • Understanding agile process
  • Familiar with HR process
  • Navigating Business Requirements



The ideal candidate must:

o Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.

o Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.

o Work with both stakeholders and engineering teams, acting as a bridge between business and technology. Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.

Co-author PRDs, epics, and user stories with acceptance criteria

Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.

Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.

Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)

Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability

Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.

Support reporting and dashboard creation and maintenance

Support UAT and hypercare

Operate in CI/CD: update set/source control hygiene

Maintain RAID/logs

Business stakeholder management and communications for RTB and project requirements

Rationalizing business requirements and translating them into technical requirements



Certifications:

ServiceNow System Admin certification (must)

HRSD Implementation certification (preferred)

Hands-on experience in HRSD configurations (must)



Functional:

4+ years Product/Business Analysis with 2+ in ServiceNow HRSD

Strong HRSD architecture knowledge and hands-on experience

Ability to write precise requirements, epics, stories, and acceptance criteria

Experience using Jira

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.