Overview
On Site
Depends on Experience
Full Time
Skills
Business Process
Business Systems
Documentation
Financial Services
Genesys
SQL
Telephony
Workflow
Scrum
Project Management
Project Delivery
Agile
Use Cases
Contact Center Integration
Avaya
Webex
Voip
Job Details
Business Systems Analyst (with contact center integration )
Dallas, TX
Fulltime with Photon
2 Positions
- Bachelor s degree required; technology-related field preferred
- 5+ years of project delivery experience in a systems or business analyst role
- 3+ years working on agile teams delivering value in digital products (Agile/Scrum experience preferred)
- Experience with Contact Center Integration projects
- Familiarity with Genesys or similar telephony platforms
Broad application/technology knowledge (e.g., SQL, use case writing, business process and system workflow documentation) and recognized expertise in two or more areas
- Experience with systems development methodologies and formal documentation processes
- Proven track record of delivering in a fast-paced, evolving environment
- Experience with project management in a technology/software development organization
- Experience crafting web-based transactional applications in Agile/Scrum methodology, including requirements, user stories, and project tracking using JIRA
- Knowledge of the financial services industry and contact center/telephony space is a plus
- Experience with APIs is a plus
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