Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Technical Writer
Drupal
data warehousing and reporting
Job Details
Project details: The Technical Writer position is responsible for understanding, creating, and maintaining all user-facing documentation, training materials, and general communications for the WISE applications and other Customer Service efforts. The position will communicate and disseminate complex and technical information more easily to customers. Under general supervision of the Customer Services Team manager
Top Skills:
1-3 years' experience in the below
- Strong written and verbal communication skills and experience performing external communications
- Ability to process and document a fundamental understanding of end-to-end customer experience integration and dependencies
- Ability to grasp technical concepts and communicate with product owners and subject matter experts
- Must have proficiency with Microsoft suite
Nice to have skills:
- Understanding of application programming interface (API) technologies
- Knowledge of data warehousing and reporting
- Experience with Drupal webpage content management
- Experience writing knowledge base articles
Others:
Remote or On-site? Local candidates or willing to relocate at the candidate's expense. Can work in office or be mostly remote but must be WI resident. Occasional in-person events required.
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