Overview
On Site
$30 - $32
Contract - W2
Contract - 6 Month(s)
Skills
Audio Visual
Zoom
CISCO WebEx
Video Teleconferencing
Job Details
Actual Title of the role: Audio/Visual and Event Management Support Technician
Period: 04/15/2024 to 10/14/2024
Onsite/Hybrid/Remote: Onsite
Mode of interview: Zoom
Location: Peachtree Corners Campus (Norcross, GA 30092)
Job Description
Job Title: Audio/Visual and Event Management Support Technician
Primary Function of Position:
The Event Management (EM) and Audio/Visual (AV) Support Technician is the first line of escalation for any issues or questions regarding audio-visual operational support and events/meeting support. The role provides technical assistance to internal and external clients of AV, IT, Networking, Unified Communications, and Telepresence equipment and systems located within the corporate environment and event locations. This position provides operational support to customers within the corporation. They are responsible for documenting and improving Tier I processes and training and ensuring compliance with those processes. Additional responsibilities include overseeing the day-to-day Meeting and Event support, as well as AV functions.
Roles and Responsibilities:
This position has responsibility and authority for:
Interface with Client's employees in support of corporate events and meetings
Provide a white-glove experience supporting events and meetings
Provide day-to-day support and supervision to Tier I support personnel to address questions regarding ticket escalations, policy, procedures, etc.
Produce and make available shared knowledge and tools that will help Tier I s function in their roles to resolve first-level tickets/calls from corporate and field-based employees.
Knowledgebase articles (identify, write, approve, publish)
Disseminate new information to the team or group
Work with vendors and colleagues to produce and disseminate new process steps and information
Example: Zoom, Media platform, etc.
Develop and revise Tier I procedures as necessary
Attend Strategic Forums, Meetings, and Events planning, support meetings, and communicate across all partners and collaborators, including remote counterparts.
Identify needs for Tier I that may be addressed by the Project role.
Assist local IT service desk with user issues as needed for meeting and event support
Provide IT Service, A/V, and Video Teleconferencing (VTC) support for local and remote meetings or events as required
Coordinate with vendors for new construction on behalf of the A/V infrastructure team.
Respond to issues by troubleshooting and resolving problems with A/V and video conferencing technology in local and remote sites
Build relationships with key stakeholders and internal customers to ensure they are successful when making use of technology
Maintain tickets by assigned status with updates and follow-up as required within specified service level agreement (SLA) urgency
Manage calendar assignments for meeting support and coordination of testing and maintenance with other A/V Support Technicians regularly
Assemble reports and paperwork as required for documentation or recording customer and vendor interactions
In available free time, work with Enterprise AV team to assist as needed
Work with vendor or manufacturer teams, project managers, or parts and service departments to ensure timely coordination of system and part installation, repair, and maintenance
As needed, work alone and with larger teams to identify and resolve issues related to:
o Audio and Video Teleconferencing (VTC) systems (including hardware, control systems, programs, and DSP systems)
o Projection, Display, and Digital Signage Systems
o Video Wall Display Systems
o RF Assistive listening Systems
o Remote Monitoring
o Unified Communications systems
o IT & A/V Technologies and Infrastructure