Network Technician - Advanced - Night shift 6:00PM - 6:00AM; 2 days on, 2 days off, 3 days on

The State of South Carolina is looking for 2 Network Technicians - Advanced
Interview Process: 1 round of virtual interview with camera on
Duration of the Contract: 12 months
Possibility for Extension: Yes
Work Location: Fully Onsite & Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense. Candidates from SC, NC, and GA will be preferred. Candidate should also be comfortable with daily commute as mass transportation is not reliable.

Shift: Night shift 6:00PM - 6:00AM; 2 days on, 2 days off, 3 days on, 3 days off. Schedule will allow for every other weekend off.

Additional details: Candidates should possess strong soft skills, able to communicate well, work individually and as part of a team. Mainframe experience is highly preferred but can be taught.

Position: Network Technician - Advanced

Clemson University Computing and Information Technology provides a challenging, broad range of skill development in a team environment. We provide quality customer service and support in an academic/research/business setting.

Daily Responsibilities:

• Monitors Clemson network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve the network control center.
• Control network and system processing. Responds to customer inquiries and alters via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned, such as meetings, project work, administration and facilities requirements.
• Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
• Prepares and reviews documentation for use in operations for training and the knowledge base. Participates in training and cross-training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas.

Required Skills:

• 5+ years IP Network Troubleshooting
• 3+ years DNS configuration
• 3+ years Understanding of monitoring tools (Splunk, SolarWinds)
• 2+ years ServiceNow ITSM Tool
• 2+ years Server Batch Scripting
• 2+ years Cisco Network Tools (ISE, Catalyst)
• 2+ years Technical writing experience

Preferred Skills:

• Understanding of Mainframe batch processing
• Python Scripting
• Ansible knowledge
• Leadership skills
• Strong customer service
• Self-management