Customer Relationship Manager

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2

Skills

Agile
Presentations
Procurement
Regulatory Compliance
Relationship Management
Management
Customer Relationship Management (CRM)
Business Relationship Management
Negotiations
Enterprise Architecture
IT Management
Service Delivery
Organizational Structure
Partnership
Software Development Methodology

Job Details

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Job Title : Customer Relationship Manager

Location : Richmond VA- (Hybrid)

Duration : 6 Months Approx

Position Summary:

  • VDOT is seeking an experienced IT Customer Relationship Manager (CRM) to serve as a strategic liaison between IT and assigned business partners across the agency. The ideal candidate will possess strong communication, relationship management, and strategic planning skills to ensure successful delivery of IT products and services while managing escalations and aligning technology solutions with business objectives.
  • This position requires a proactive leader who can effectively engage with executive leadership, collaborate with IT and business units, and translate strategic goals into actionable roadmaps.

Key Responsibilities:

  • Serve as the primary liaison between ITD and assigned VDOT Districts or business units.
  • Meet regularly with agency leadership up to the Executive level to maintain strong partnerships and ensure alignment of IT initiatives.
  • Collaborate with IT leadership to ensure continuous, effective delivery of products and services.
  • Partner with business and enterprise architecture teams to define product lines and develop multi-year capability roadmaps.
  • Coordinate with project, service, and operations managers to prioritize requests and manage escalations.
  • Identify opportunities for new services, service improvements, and innovations that align with business needs.
  • Oversee management of stakeholder expectations regarding IT engagement and service delivery.
  • Manage escalations involving technology procurements, projects, and service requests.
  • Communicate and advocate customer needs within ITD.
  • Support compliance with VDOT and VITA policies, standards, and guidelines.

Required Skills & Qualifications:

Skill / Experiences

Skill / Experience

Required / Desired

Years of Experience

Bachelor s degree or 6+ years equivalent IT experience

Required

6 years

IT experience (including SDLC, Agile, and Technology Procurement)

Required

5 years

Strong written, verbal, and presentation communication skills with leadership

Required

10 years

Ability to build rapport and influence as a strategic partner

Required

10 years

Skilled in conflict negotiation and resolution, including handling difficult customers

Required

10 years

Collaborative team player focused on purpose, value, and results

Required

10 years

Strategic thinker capable of connecting strategy to execution

Required

10 years

Experience in product line planning, development, and management

Required

1+ year

Understanding of VDOT s organizational structure and interaction with VITA

Desired

3 years

BRMP (Business Relationship Management Professional) Certification

Highly Desired

Bachelor s degree or 6+ years equivalent IT experience

Required

6 years

IT experience (including SDLC, Agile, and Technology Procurement)

Required

5 years

Compensation

Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.

EEO Statement

Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Beacon Systems, Inc