Technical Support Analyst

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 10 Month(s)

Skills

Active Directory
Computer Hardware
Computer Networking
Management
Configuration Management
Customer Service
GPO
Group Policy
Laptop
Testing
Tablet
Windows PowerShell
Windows Installer
Microsoft Technologies
Mobile Device Support
Remote Support
Software Packaging

Job Details

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Position: Technical Support Analyst
Duration: 10 Months
Location: Richmond, VA
Minimum Qualifications:
Required Skills:
Working experience with Microsoft Software Installer (MSI) packaging, and packaging software for installation, testing, and deployment to desktops remotely
Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.
Considerable experience troubleshooting software packages, deployments, and client components.
Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.
Working knowledge analyzing vulnerability reports to determine patching priorities.
Strong customer service skills with a Customer First attitude
Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
Excellent research and investigative skills
Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
Experience in working with help request tracking and reporting tools
Knowledge of IT concepts and trends and new technologies
Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting
Ability to communicate effectively verbally and in writing with individuals and groups
Required Skills:
3 Years Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, p
2 Years Considerable experience creating and troubleshooting software packages, deployments, and client components.
2 Years Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.
3 Years Windows Desktop OS
3 Years Active Directory
2 Years Microsoft365
3 Years Troubleshoot Hardware/Software
Desired Skills:
2 Years A/V Support
2 Years Mobile Device Support

Compensation:

Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.

EEO Statement:

Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Beacon Systems, Inc