Live Tech Customer Support

Position: Live Tech Customer Support

Company: RMS IT Solutions Inc

About the Company:

RMS IT Solutions Inc is a leading IT solutions provider for businesses of all sizes. We offer a wide range of services including network management, cyber security, cloud computing, and more. Our clients trust us to provide innovative solutions and efficient support to help them grow and succeed in their industries. We are looking for a dynamic and customer-oriented Live Tech Customer Support to join our team and continue our commitment to excellent service.

Key Responsibilities:

- Provide real-time technical support to customers via phone, email, or chat.

- Troubleshoot and resolve various technical issues related to hardware, software, and network connectivity.

- Guide customers step-by-step through the resolution process while maintaining a high level of professionalism and customer satisfaction.

- Document all customer interactions and resolutions accurately in our system.

- Escalate complex issues to the appropriate department for further resolution and follow-up with customers to ensure their issues are resolved.

- Stay updated on new products, services, and technologies to provide up-to-date and accurate support to customers.

- Assist with creating and updating technical documentation and knowledge base articles for internal and external use.

Qualifications:

- Minimum of 2 years of experience in a technical support role.

- Strong understanding of computer hardware, software, and networking concepts.

- Excellent troubleshooting skills with the ability to think critically and find creative solutions.

- Exceptional customer service and communication skills, both written and verbal.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Experience in a call center or customer service environment is a plus.

- Technical certifications, such as CompTIA A , Network , or Microsoft Certified Professional are a plus.

Why Work with Us:

- Join a team of highly skilled and passionate professionals.

- Competitive salary and benefits package.

- Opportunities for career growth and development.

- Collaborative and inclusive work culture.

- Regular training and learning opportunities.

- Work with a diverse portfolio of clients and industries.

If you are a self-starter with a customer-first mindset and a passion for technology, we want to hear from you! Apply now and be a part of our growing team at RMS IT Solutions Inc.