Overview
On Site
USD 20.00 - 25.00 per hour
Full Time
Skills
Customer support
Computer hardware
Mobile devices
Service level
Issue tracking
Customer service
Call center
IT service management
Layout
Help desk
Repair
Documentation
Communication
Oracle Application Express
SAP BASIS
Law
Innovation
Collaboration
Training
Recruiting
Job Details
Job#: 2023758
Job Description:
Customer Support Technician
Apex Systems has an immediate need for a Customer Support Technician!! This will be a 6+ Month Long Term Contract supporting one of our large commercial clients in Virginia Beach, VA. Please see below for all details!
** APPLY HERE ** Please send your resume to:
- Job Title: Customer Support Technician
- Location: Virginia Beach, VA
- Contract Layout: 6+ Month Long Term Contract
- Contract Pay: $20.00 - $25.00 / Hourly Rate
Job Description
Requirements
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
Customer Support Technician
Apex Systems has an immediate need for a Customer Support Technician!! This will be a 6+ Month Long Term Contract supporting one of our large commercial clients in Virginia Beach, VA. Please see below for all details!
** APPLY HERE ** Please send your resume to:
- Job Title: Customer Support Technician
- Location: Virginia Beach, VA
- Contract Layout: 6+ Month Long Term Contract
- Contract Pay: $20.00 - $25.00 / Hourly Rate
Job Description
- Respond to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
- Ensures computer equipment and software is running properly.
- Troubleshoots, diagnoses and repairs problems with PC hardware and software.
- Configure new computers, peripherals and mobile devices.
- Installs new software on computers and mobile devices.
- Responds to helpdesk calls and emails in a timely manner.
- Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the users problem.
- Support users by performing system tests and updates after they complete their troubleshooting and necessary repair.
- Creates and updates support tickets per defined service-level agreements using the ticketing system.
- Advise users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
- Support installs or upgrades of software or devices, set up user profiles, or reset passwords.
Requirements
- 2+ years of Customer Service or Call Center Support experience
- 1+ year of Entry Level IT experience (Basic Hardware/Software navigation and troubleshooting knowledge)
- Excellent interpersonal, written, and oral communication skills
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.