Mailbox Operations Specialist

Job Description:

• Mailbox Operations Specialist

Position Overview:

• The Mailbox Operations Specialist will manage highvolume mailbox operations for Incumbent Local Exchange Carrier (ILEC) meet-points and XML gateway requests across 21 states.

Key Responsibilities:
The Mailbox Operations Specialist will:

• Manage the ILEC MeetPoint Mailbox, processing approximately 400 requests per month for circuit information between Common Language Location Identification (CLLI) codes,
• Respond to customer requests for meetpoint information, perform redesigns, and help establish new meet-points,
• Operate the Extensible Markup Language (XML) mailbox to process requests for establishing or updating Local Service Request (LSR) XML Gateway connectivity,
• Create Competitive Local Exchange Carrier (CLEC) test and Production APPL IDs to facilitate customer order submissions, and
• Coordinate and facilitate calls among Client's test managers, IT, and customers for platform testing, troubleshooting, and migrations.

Required Skills:
General Abilities:

• Bachelor's degree (strongly preferred) or five to eight (5 to 8) years of experience in a related field or an equivalent combination of education and experience
• Experience in telecom operations, customer service, and/or technical support roles
• Strong organizational and multitasking abilities

General Technical Skills

• Understanding of circuit provisioning, CLLI codes, and mailbox operations

Preferred Skills:

• Familiarity with LSRs, XML gateway interfaces, and wholesale telecom processes
• Technical troubleshooting and customer communication skills
• Ability to manage and prioritize highvolume requests in a fast-paced environment

Pay Range: $50-55/hr

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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