Cisco Call Studio Developer(with ICM)

Overview

Accepts corp to corp applications

Skills

java
cvp
icm
CISCO CALL STUDIO

Job Details

Role Summary:

We are seeking a skilled Cisco Call Studio Developer with hands-on experience in developing CVP call flows and integrating with ICM scripts. The ideal candidate should have a strong understanding of Cisco's Contact Center technologies and experience in end-to-end IVR development, testing, and deployment within a large enterprise environment.

Key Responsibilities:

  • Design, develop, and maintain Cisco CVP Call Studio applications using Java, VXML, and Studio modules.

  • Develop and manage ICM scripting for call routing, agent selection, and load balancing.

  • Integrate IVR flows with back-end services using REST/SOAP APIs, databases, or web services.

  • Collaborate with contact center architects, network teams, and QA to implement scalable call flows.

  • Perform unit testing, QA validation, and production deployment of CVP/ICM configurations.

  • Assist in troubleshooting call routing issues, CVP logs, and VXML gateway errors.

  • Maintain documentation for call flows, application logic, and routing diagrams.

  • Support system upgrades, patching, and configuration backups as needed.

Required Qualifications:

  • 5+ years of experience with Cisco Call Studio (CVP) development

  • Strong experience with ICM scripting, micro-apps, and call routing

  • Proficient in Java, XML/VXML, and REST/SOAP integration

  • Hands-on with Cisco Unified CCE, CVP, VVB, and Gateway configuration

  • Familiarity with CVP reporting, ECC variables, and precision routing

  • Experience working with Finesse, CUCM, and SIP routing is a plus

  • Strong communication and documentation skills

  • Experience in Agile or ITIL-based support environments

Preferred:

  • Cisco certifications (CCNP Collaboration, CCIE Collaboration, etc.)

  • Familiarity with Genesys, Amazon Connect, or Twilio is a bonus

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