Overview
On Site
USD 20.00 per hour
Full Time
Skills
Recruiting
Microsoft Outlook
Active Directory
Bilingual
Spanish
Help Desk
Call Center
Customer Service
Management
Computer Hardware
Computer Troubleshooting
Job Details
Date Posted: 06/09/2025
Hiring Organization: Rose International
Position Number: 483859
Industry: Government/Staffing
Job Title: Help Desk Analyst
Job Location: Conyers, GA, USA, 30013
Work Model: Onsite
Shift: Day
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Active Directory, Call Center, Helpdesk, MS Office, Troubleshooting, Win 7
Experience Desired: Hands-on knowledge in resolving issues with Outlook, Office, Win 7, 10, AD (2 yrs); Call Center experience (2 yrs); Bilingual - Spanish (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate's Degree
Job Description
Required Education:
High School diploma or GED.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required Experience, Knowledge, and Skills:
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
Experience performing as Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory (2 Years)
Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets outside of SLAs until resolved (2 Years)
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications (2 Years)
Answer user inquiries regarding computer software or hardware operation to resolve problems (2 Years)
Bilingual - Spanish
Call Center exp (2 Years)
Help Desk Analyst will provide technical assistance to both internal and external customers for tier-one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Job Responsibilities:
Oversee the daily performance of computer systems and applications
Answer user inquiries regarding computer software or hardware operation to resolve problems
Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 483859
Industry: Government/Staffing
Job Title: Help Desk Analyst
Job Location: Conyers, GA, USA, 30013
Work Model: Onsite
Shift: Day
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Active Directory, Call Center, Helpdesk, MS Office, Troubleshooting, Win 7
Experience Desired: Hands-on knowledge in resolving issues with Outlook, Office, Win 7, 10, AD (2 yrs); Call Center experience (2 yrs); Bilingual - Spanish (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate's Degree
Job Description
Required Education:
High School diploma or GED.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required Experience, Knowledge, and Skills:
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
Experience performing as Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory (2 Years)
Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets outside of SLAs until resolved (2 Years)
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications (2 Years)
Answer user inquiries regarding computer software or hardware operation to resolve problems (2 Years)
Bilingual - Spanish
Call Center exp (2 Years)
Help Desk Analyst will provide technical assistance to both internal and external customers for tier-one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Job Responsibilities:
Oversee the daily performance of computer systems and applications
Answer user inquiries regarding computer software or hardware operation to resolve problems
Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.