Genesys IVR Tester (Cyara)

Overview

On Site
Full Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Genesys IVR Tester
Cyara
ASR
TTS
call routing
UAT testing
DTMF

Job Details

  • Perform end-to-end testing of Genesys IVR applications including inbound, outbound, and self-service call flows

  • Design, execute, and maintain automated IVR test scripts using Cyara

  • Validate IVR functionality such as DTMF, speech recognition (ASR), text-to-speech (TTS), call routing, prompts, and error handling

  • Conduct functional, regression, integration, and UAT testing for IVR applications

  • Analyze call flow designs, business requirements, and technical specifications to create test scenarios

  • Execute test calls and monitor call traces/logs to identify defects

  • Validate integration points with backend systems (CRM, billing, databases, web services, APIs)

  • Perform production validation and post-deployment testing

  • Log, track, and manage defects using tools like JIRA, ALM, or Azure DevOps

  • Collaborate with IVR developers, business analysts, and operations teams

  • Support release cycles, hotfix validation, and smoke testing

Required Skills & Qualifications

  • Strong experience testing Genesys IVR platforms (Genesys Cloud, GVP, PureConnect, Engage, or similar)

  • Hands-on experience with Cyara (Velocity, Cruncher, Pulse, or Botium Voice)

  • Good understanding of IVR call flows, VXML, SIP, CTI, and telephony concepts

  • Experience with DTMF and speech-based IVR testing

  • Knowledge of ASR/TTS engines and voice quality validation

  • Familiarity with Web Services (SOAP/REST), APIs, and backend integrations

  • Strong understanding of SDLC, STLC, and Agile/Scrum methodologies

  • Experience in defect management and test reporting

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