Overview
Remote
On Site
$26.00 - $30.24 hourly
Contract - W2
Contract - Temp
Skills
Application Support
Salesforce.com
Customer Service
Video
Management
Virtual Team
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client seeking a remote Salesforce Application Support Analyst to join their team. This position will require working a morning shift (5am or 6am Pacific start time) as well as rotating half day shifts on Saturdays. Although this is slated as an initial 6-month contract duration, it is anticipated to be an ongoing position with potential for growth long-term.
REQUIREMENTS:
* 2 years of application support experience with Salesforce
* Experience working with Salesforce and experience supporting issues and cases related to sync issues with third party systems
* Comfortable working in a fast-paced environment, working on a high volume and quick-resolution tickets (managing priorities of tickets, providing detailed answers to users while working through tickets, documenting updates, and ultimately closing out those tickets)
* Strong customer service experience, showing patience, good attitude, professional
* Comfortable communicating with users, meeting with users on video, providing updates on outstanding tickets, and working with them through resolution
* Time management skills - ability to manage priorities and work through multiple tickets simultaneously
* Comfort working remotely with a distributed team
* Open to feedback to support your performance and development
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client seeking a remote Salesforce Application Support Analyst to join their team. This position will require working a morning shift (5am or 6am Pacific start time) as well as rotating half day shifts on Saturdays. Although this is slated as an initial 6-month contract duration, it is anticipated to be an ongoing position with potential for growth long-term.
REQUIREMENTS:
* 2 years of application support experience with Salesforce
* Experience working with Salesforce and experience supporting issues and cases related to sync issues with third party systems
* Comfortable working in a fast-paced environment, working on a high volume and quick-resolution tickets (managing priorities of tickets, providing detailed answers to users while working through tickets, documenting updates, and ultimately closing out those tickets)
* Strong customer service experience, showing patience, good attitude, professional
* Comfortable communicating with users, meeting with users on video, providing updates on outstanding tickets, and working with them through resolution
* Time management skills - ability to manage priorities and work through multiple tickets simultaneously
* Comfort working remotely with a distributed team
* Open to feedback to support your performance and development
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.