IT Operations Engineer

Hello,

We are looking for IT Operations Engineer. Please find the below mentioned job description and share your resume.

IT Operations Engineer

Location: NYC, NY

• Manage on-site inventory and hardware requests, including fulfillment of laptops,
  peripherals, and accessories, while overseeing shipping, receiving, and vendor coordination.
• Provide in-person support for user requests, troubleshooting hardware and software
  issues across MacBooks, ThinkPads, Dell laptops, and desk setups (e.g., dock-to-monitor connectivity).
• Handle user access requests for group memberships (e.g., AD, GSuite, Okta), ensuring
  proper permissions and security protocols are followed.
• Assist with network connectivity issues (Wi-Fi, VPN, wired), software installations,
  and mobile device management (MDM) for company-issued devices.
• Collaborate with Office Operations and Network Engineering teams to support in-office
  tasks, including conference room technology setup and troubleshooting.
• Perform routine maintenance and updates on systems, while escalating complex issues
  to higher-level support when necessary.
• Document and track support requests in the ticketing system, ensuring timely updates
  and resolution for all stakeholders.

Required Skills/Experience:

• MAC Experience is a must
• Experience providing white-glove support
• 3-5 years experience in a sys-admin type role
• Experience with Networking concepts (TCP/IP Protocols, etc)
• Experience with Google Workspace and M365
• Ability to troubleshoot AV equipment (Neat Bars, Zoom Rooms, etc)
• Experience with Active Directory or Okta

Thanks & Regards

Sr Technical Recruiter

Ascii Group LLC