Program Manager


On Site
Full Time


Emerging technologies
Project planning
Virtual team
Customer engagement
Program management
Team management
Project implementation
Global delivery
Proposal writing
Software development methodology

Job Details

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

  • Goals & Expectations
    • Accountable for Delivery commitments from Onshore - provide right leadership, guidance & cover for our teams to be (& be perceived as) effective by Customer sponsors.
    • Improve confidence in HTC's program execution capabilities, establish as a Delivery expert who can provide contextual perspectives to Customer in critical projects & scenarios (even beyond where HTC is today involved in). Establish as a key partner at Customer Director & VP level.
    • Increase relevant engagement (Project planning & execution, Distributed team models including Agile, Team productivity & Engineering possibilities) with key Customer decision makers & sponsors.
    • Surface new growth/expansion possibilities and partner with relevant internal Practice SMEs to contextualize the proposal/pitch to maximize value as seen by Customer.
  • Key success metrics:
    • Delivery stability including tracking the right metrics and driving relevant continuous improvements.
    • Key customer engagement including CSAT.
    • Team engagement including guidance & mentoring to lift capabilities and visibility with Client.
    • Impact & contribution to Growth, providing expertise & ideas actively partnering with Sales & Practices
  • Relevant prior Experience:
    • Must have
      • 15+ years of relevant experience including 5+ years of Project & Program management experience in complex distributed projects.
      • Experience having managed Agile distributed projects.
      • Experience managing teams >30 team members, guiding & mentoring for maximizing productivity, engagement & retention.
      • Experience interacting with senior - Director and above - Customer stakeholders and delivering ongoing program status with right metrics.
      • Deep understanding of various SDLC phases with ability to step in and be seed team to initiate new programs, guide teams inflight, assess risks and mitigate, identify & track right metrics, and propose systemic improvements.
      • Experience collaborating with Sales & Practice teams and contributing to growth initiatives.
    • Good to have
      • Experience operating in multi provider & co-managed setups.
      • Fixed Price project execution & management experience
      • 5+ years of managerial experience operating out of Customer premises at Onsite.
      • Global Delivery experience working with offshore teams based in India.
      • Experience mentoring & managing high performers.

About HTC Global Services