IT Project Manager

The PM shall provide project management services to the client in support of project initiation, planning, execution, monitor and control, and closing activities for multiple projects. This includes activities to mature and support the client in its adoption of practices, processes, and tools related to agile project management, portfolio management, system development, agile development, and governance.

The Project Manager (PM) will provide agile & waterfall project management services for all aspects of the project, including but not limited to the areas of: communications, scope/requirements, schedule, cost, risks, issues, quality, change control, resource, integration, business process re-engineering, organizational change management, and procurement. The Contractor PM will facilitate the necessary scoping, planning, coordination, direction, governance, and agile/scrum project management best practices necessary for successful project implementation.

The Contractor PM shall:

• Work collaboratively with the Project Sponsor (and stakeholders from the District Office and colleges) on complex enterprise IT projects to establish objectives, roadmaps, roles/responsibilities, and visual task backlogs that can be managed through all phases of implementation; ensure that projects support the organization's strategic and operational goals through agile, cost-effective, innovative, reliable, and secure technologies.
• Review business needs, assess impact to operations, recommend policy changes to executives, and implement changes necessary to ensure regulatory compliance and enforcement.
• Provide management of the entire IT project and system development lifecycles by managing projects through initiation, planning, execution, monitoring and controlling, and the project closure process.
• Detail business needs and outcomes by assessing and documenting the current environment, including stakeholders, business processes, systems/tools, and data utilized/needed.
• Solve complex business problems by providing technical advice and project solution alternatives.
• Plan and implement organizational change management activities to transition staff from their current state to the desired future state.
• Work with stakeholders to facilitate the improvement/re-engineering of business processes to align with technology needs.
• Facilitate the elicitation of requirements/use cases/user stories with subject matter experts and manage through the requirements lifecycle.
• Create all needed project management documents needed for the support of the project(s) and to meet any project oversight requirements.
• In coordination with the Project Sponsor, manage the effort of procuring any new products and services required for the execution of the project.
• In coordination with staff, manage complex vendor contracts to ensure schedule, budget, quality, performance, and products are consistent with contract deliverables.
• Lead the project team through all phases of system development, including analysis, design, build, test, training, and product roll-out.
• Collaborate with subject matter experts and develop project management and system development deliverables in a timely manner based on established DOIT standards.
• Create and present reports to provide project information to District and college executives and other stakeholders, including governance committees established for the project, program staff, administrative staff, and oversight entities.
• Actively/proactively identify and manage risks and issues to minimize impacts to scope, schedule, and costs and provide detailed analysis.
• Support the planning and facilitation of portfolio management activities and processes.
• Ensure the development and maintenance of the program roadmap and business process model by formulating strategies, plans, and policies pertaining to the system project planning, management, and solution delivery processes.
• Perform these activities in accordance with DOIT management plans and be responsive to the approved schedule during the agreement period.
• Leverage project management best practices in accordance with the Institute of Electronics and Electrical Engineers (IEEE) standards, the Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK) methodology, Agile/Scrum methodology, DOIT Best Practices, and any other applicable standards.
• Facilitate the Scrum Process: Act as the Scrum Master in implementing Scrum principles including stand-ups, sprint planning, backlog grooming, sprint reviews, and retrospectives.
• Coaching and mentoring: Provide guidance and support to the Scrum team, help the team to understand and implement Scrum principles/practices effectively.
• Ensure a productive working environment for the team by maintaining focus on the sprint goal, removing/escalating roadblocks, fostering multi-disciplined team collaboration, and promoting transparency.

1. Knowledge, Skills, and Abilities

The Contractor PM must possess the following skills and abilities in order to perform the essential functions of the position:

• Mastery of project management concepts, principles, practices, and processes prescribed by the PMBOK for developing and maintaining project management plans, schedules, risk and issue analysis, and work processes used in the IT project lifecycle
• Possession of the PMI Project Management Professional (PMP) Certificate is desired.
• Experience applying the principles, methods, techniques, and tools for developing, scheduling, coordinating, and managing projects and resources, including but not limited to the areas of: communications, scope/requirements, schedule, cost, risks, issues, quality, change control, resource, integration, business process re-engineering, organizational change management, and procurement.
• Ability to facilitate collaboration amongst various stakeholder groups and produce detailed artifacts independently, including process documentation, management plans, schedules, requirements, schedules, and analysis documents (i.e., white papers).
• Extensive experience in developing and implementing IT project management solutions, including methodologies, processes, decision frameworks, and toolkits to manage high criticality projects in a diverse, changing, and highly political program.
• Knowledge and experience of all phases of the IT system development lifecycle and the application of waterfall, agile, and hybrid methodologies.
• Knowledge and experience with organizational change management and business process re-engineering methodologies and best practices.
• Experience delivering in a Higher Education environment.
• Experience working with projects enabling or supporting cloud technologies.
• Ability to successfully manage projects in a matrixed environment.
• Excellent written and oral communication skills.
• Ability to utilize diplomacy, tact, and professionalism when working with peers and stakeholders.
• Extensive experience with PMBOK, IEEE, and Information Technology Infrastructure Library (ITIL) methodologies.
• Ability to evaluate situations from multiple perspectives (customers, stakeholders, vendors, best practices) in order to manage projects effectively.
• Ability to exercise good judgment and make timely and effective decisions.
• Ability to consistently exercise a high degree of initiative, independence, and originality in performing assigned tasks.
• Ability to multi-task and manage several complex projects concurrently with rapid response times.
• Ability to constantly re-prioritize work based on severity of issues and impact of solution.
• Ability to maintain a high level of confidentiality in performing tasks.
• Experience managing resources, including staff and contractors.
• Ability to organize and manage agile/scrum projects leveraging tools like MS Teams Planner or ServiceNow Visual Task Boards is required.
• Proficient in the Microsoft Office suite (including Outlook, Excel, Project, PowerPoint, and Visio) and Teams.