IT Support Specialist - ONSITE

Title: IT Support Specialist
Location : Westlake, Ohio
Target Start Date : 8/4
Type: (C, CTH, D): CTH
Pay Rate / Salary (Ranges OK) : $25/hr

We are looking for a reliable and tech-savvy IT Support Specialist to join our team and provide hands-on and remote support for users across multiple Northeast Ohio locations. This position is based onsite in Westlake, Ohio, with occasional travel to other local sites as needed.

Key Responsibilities

• Serve as the first point of contact for end-user technical support needs, both onsite and remotely.
• Own and resolve hardware, software, and connectivity issues; prioritize and escalate when necessary.
• Set up and maintain user devices including PCs, iPads, and Chromebooks.
• Create, modify, and deactivate user accounts across Active Directory, Office 365, and other internal platforms.
• Administer Office 365 tools and manage user access and security settings.
• Configure and support Chrome OS devices; provide guidance on using Google Classroom and related tools.
• Upgrade and install PC components and peripherals (e.g., printers, projectors, network devices).
• Support VPN connectivity and two-factor authentication (DUO) for remote users.
• Monitor system performance and endpoint security tools.
• Maintain accurate documentation and inventory of devices and software.
• Deliver end-user training and support for various software platforms.
• Translate technical information clearly for non-technical staff and users.
• Stay updated on IT trends and best practices; participate in trainings and workshops.
• Complete special projects and other tasks as assigned.

Qualifications

Required:

• High School Diploma or GED (Associate degree in IT or related field preferred; relevant experience may substitute).
• Experience with Windows operating systems, Office 365, Chromebooks, iPads, and general desktop support.
• Familiarity with Help Desk ticketing systems (e.g., Zendesk).
• Strong communication skills and customer service orientation.
• Valid driver's license, personal auto insurance, and acceptable driving record for occasional site visits.

Preferred:

• Experience providing end-user training and creating support documentation.
• Comfort with configuring, deploying, and troubleshooting a range of hardware and software platforms.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

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