Centralized Services Engineer

Overview

On Site
$40,000 - $65,000
Full Time

Skills

Active Directory
ConnectWise
HIPAA
Microsoft Windows Server
Microsoft Operating Systems
Microsoft Office
Patch Management
Python
RMM
Regulatory Compliance
Technical Support
Windows PowerShell
Scripting

Job Details

ProTech Services is seeking a Centralized Services Engineer II for a permanent position. In office, in Memphis, TN. M-F, 8:00-5:00pm
Summary:
The Centralized Services Engineer II will play a key role in ensuring the ongoing performance, security, and stability of managed client environments. Operating within the Centralized Services team, you will maintain automation systems, perform proactive maintenance tasks, execute patching and scripting activities, and support infrastructure monitoring efforts. You will collaborate closely with Service Desk, NOC, and Professional Services teams to ensure seamless client experience.

Job Description:

Manage and maintain RMM tools (e.g., ConnectWise Automate, N-able, Atera,

etc.)

  • Execute and optimize patch management, antivirus, and backup monitoring

Processes

  • Develop and maintain PowerShell or other scripts to automate recurring tasks
  • Deploy standardized software and configurations across client environments
  • Monitor and respond to alerts, ensuring proactive remediation before client

impact

  • Maintain documentation and configurations in the PSA and documentation

platforms (e.g., IT Glue, Hudu)

  • Assist with onboarding new clients into centralized systems
  • Participate in compliance initiatives (e.g., HIPAA, NIST, ISO) via standardized

controls

  • Collaborate with Service Desk and Project teams to coordinate proactive work

and escalations

  • Analyze trends in system health data to recommend improvements
  • Maintain patching compliance reports and health dashboard

Requirements

Associate s degree in information technology, Computer Science, or related field

Preferred

  • 2 4 years of experience in a technical support, IT administration, or Centralized

Services role within an MSP or similar environment

  • Hands-on experience with RMM tools and scripting (e.g., PowerShell, Bash,

Python)

  • Proficiency in Windows Server, Active Directory, Microsoft 365, and Azure
  • Strong understanding of endpoint management, patching processes, and

monitoring solutions

  • Ability to write, test, and troubleshoot automation scripts
  • Experience working with backup platforms (e.g., Veeam, Datto, Acronis)
  • Solid knowledge of network fundamentals (TCP/IP, DNS, VPN, etc.)

Benefits

  • Medical/Dental/Vision/Mental Health coverage
  • 401(k) with a generous company match
  • Ongoing education/training/certification program
  • Career growth opportunities
  • Employee recognition and award systems
  • Regularly scheduled team events

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.