Warehouse support technician

Overview

On Site
$20 - $25
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

A+
AirWatch
Antivirus
Auditing
Communication
Customer Service
Database
Project Management
Reporting
Pick
Project Coordination
Media
Microsoft Windows
IT Infrastructure
Technical Support
Switches
Management
Laptop
Knowledge Base

Job Details

We are seeking a skilled Warehouse Support Technician to provide direct and indirect logistical support to IT field support technicians and subject matter experts (SMEs) who service schools and administrative locations. This role involves managing IT assets, troubleshooting minor technical issues, supporting projects, and ensuring smooth operational support for educational and administrative facilities.

Scope of Work / Key Responsibilities:

  • Monitor support tickets for parts requests and promptly assign required parts

  • Pick up obsolete equipment from schools and administrative locations

  • Maintain inventory of IT parts (e.g., laptops, desktops, WYSE, interactive technology, etc.)

  • Order parts to ensure healthy inventory levels

  • Maintain and track assets in a database

  • Provide on-site project support to schools and other locations

  • Install Apple apps on devices as required

  • Troubleshoot and resolve minor wireless, network, switch, and printer issues

  • Escalate major issues to IT Infrastructure teams

  • Perform proactive support activities, including:

    • Checking computer labs and media centers

    • Updating Apple iOS on MacBook, iPad, and iPod carts

    • Installing and configuring AirWatch on mobile devices

    • Installing Windows updates and patches

    • Ensuring antivirus software is installed and running on all machines

    • Checking interactive whiteboards and projectors in classrooms

  • Update user and asset information in database as necessary

  • Inventory, validate, and report technology items, ensuring asset transfers are accurately captured

  • Follow established processes and provide feedback for improvements

  • Document all work performed in ticketing systems for audit and knowledgebase purposes

  • Maintain exceptional customer service posture at all times

Contract Duration:

  • Initial 2-week temporary assignment with transition to long-term contractor role

  • Annual extension option based on performance

Skills and Qualifications:

  • Minimum 2+ years of IT support or related experience (5+ years for Lead Techs)

  • A+ Certification required for Lead Technicians

  • Strong customer service and troubleshooting skills

  • Knowledge of IT security best practices

  • Microsoft Windows certification is a plus

  • Clean criminal record and ability to pass fingerprint background check

  • Must be authorized to work in the U.S.

  • Valid driver s license and reliable transportation required

Personal Attributes:

  • Creativity and attention to detail

  • Ability to meet tight deadlines

  • Strong written and verbal communication skills

  • Professional, customer-focused demeanor

  • Positive, team-oriented mindset

  • Eagerness to learn and improve skills

Education / Training:

  • Equivalent combination of education and experience will be considered

Work Environment:

  • On-site role, primarily at the warehouse and at school district sites across the Atlanta metro area

  • Monday Friday, 8am 5pm (hours may vary slightly to align with school schedules)

  • Frequent travel required for equipment pick-up and drop-off

Leadership & Reporting:

  • Reports directly to the Asset Lead

  • Responsible for providing regular updates and meeting district-imposed deadlines

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.