Twilio with AWS Connect

Overview

Remote
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Contact center
Stakeholder management
Twilio
Amazon Web Services
Management
Cloud computing
SaaS
Routing
Network
Artificial intelligence
Machine Learning (ML)
Reporting
Agile
Sprint

Job Details

Role: Twilio with AWS

Contract Long Term

Remote

>5 years of hands-on experience in building and managing contact center solutions in cloud-based SAAS platforms. Twilio and Amazon Connect experience is preferred.

Experience with designing, implementing, and optimizing call routing solutions this includes but are not limited to configuring call routing rules, managing call flows, troubleshooting routing issues, optimizing network performance, and ensuring efficient call delivery

Experience with designing and deploying AI solutions on Contact center for Virtual Agent, Agent Assist features

Experience with designing and deploying ML/AI solutions for reporting, insights, sentiment analysis, etc.

Experience working in Agile environments working within sprint teams, backlog buildout, refinement and prioritization, stakeholder management

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