Unified Communication Expert

Role Unified communications SRE

Location Jacksonville FL

The Workplace Site Reliability Engineering (SRE) Team is responsible for the operations of technologies and applications present in Workplace, such as:

Meeting Room devices (Cisco CUCM and Endpoints, Microsoft Teams Rooms, Pexip)

Digital Signage (TriplePlay)

Print Services (LRS, HPO WebJet Admin)

End-User Peripherals (Monitors, Headsets, etc.) Workplace SRE is responsible for the deployment of new systems and features in production, supporting the existing environment while maintaining internal controls for reliability, audit, and security of such systems.z

Role Description:

Perform administrative and operational tasks to maintain infrastructure, including server administration, Windows, Linux, and networking. Experience with AV systems and real[1]time media products, such as MS Teams Rooms, Cisco, Zoom, and AV endpoints in general, is highly desirable.

The SME will be responsible for:

The troubleshooting and resolution of issues with the Real Time Communications platforms, supporting services and dependencies

Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels

Performing disaster recovery testing on a periodic basis in line with agreed service levels

Patching, maintenance and remediation on the Real Time Communications platforms and supporting services

Providing efficient, effective and timely support to compliance and legal surveillance activities and data discovery requests and investigations

Ensuring production installations of the platforms and additional components are compliant with the Bank's information security standards

Providing support for the release of changes into the production environment. For managing and improving the operational run books and supporting documentation