Overview
On Site
BASED ON EXPERIENCE
Full Time
Contract - W2
Contract - Independent
Skills
Customization
Service Management
IT Service Management
Customer Relationship Management (CRM)
Public Sector
Material Safety Data Sheet
Business Rules
Taxonomy
Operational Efficiency
Testing
Scripting
Integration Testing
Business Process
Acceptance Testing
Release Management
Estimating
Data Conversion
Training
User Guides
Presentations
Knowledge Base
Documentation
Knowledge Transfer
Mentorship
Collaboration
Facilitation
Effective Communication
Oracle Linux
Data Processing
Workflow
Dashboard
Graphics Design
Automated Testing
ServiceNow
SANS
ISO 9000
System On A Chip
IT Consulting
Artificial Intelligence
Data Analysis
Application Development
Cloud Computing
Cyber Security
Digital Marketing
ERP Management
Software Development
Web Development
UI
User Experience
System Integration Testing
Google Cloud
Google Cloud Platform
Oracle
Job Details
Job Title: ServiceNow Engineer
Location: West Sacramento, CA 95605
12-24 Months Contract Position
Job Description:
Required Skills:
About Us:
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.
Location: West Sacramento, CA 95605
12-24 Months Contract Position
Job Description:
- Development and Customization
- Design, develop and configure custom ServiceNow applications including Service Management (ITSM), Customer Service Management (CSM), Public Sector Digital Services (PSDS) and other modules as required.
- Implement ServiceNow scripting (Business Rules, Client Scripts, Script includes, UI)
- Create and optimize workflows, approval processes, and automation solutions using Workflow, Flow, and Playbooks.
- Create and update taxonomy, widgets, and content in both ESC Pro and GSP Pro portals.
- Implement and enhance Service Catalog items.
- Develop automated notifications, escalations, and reports for improved operational efficiency.
- Develop Automated Test Framework testing scripts for changes.
- Conduct unit and integration testing on new or updated business process workflows.
- Support system and user acceptance testing and provide defect resolution.
- Develop release management documentation for each production change.
- Create dashboards and reports per business requirements.
- Troubleshoot and mitigate reported defects.
- Provide level of effort estimates for new application development projects.
- Provide data conversion, if needed.
- Other work as assigned in the ServiceNow platform.
- Training
- Develop training materials in an approved format for each implemented workflow including end-user documentation, presentation materials, scenarios and exercises, self-guided tutorials, and help tools.
- Create Knowledge Base articles.
- Knowledge Transfer
- Document configuration and implementation procedures and provide the documentation to the application administrators and developers.
- Provide knowledge transfer sessions with the key ETS staff on the configuration and implementation of ServiceNow applications to ensure application administrators and developers can support the system.
- Provide mentoring and guidance to ServiceNow system administrators and developers.
- Collaboration: Work closely with developers, testers, and end-users to ensure that designs are feasible and meet user needs, facilitating effective communication.
Required Skills:
- Minimum of five (5) years of experience in electronic data processing systems study, design, and programming.
- Minimum three (3) FTE years of the above experience must have been in a lead capacity.
- Bachelor's Degree in an IT-related or Engineering field.
- Experience developing workflows, dashboards, and reports in ServiceNow
- Experience in all aspects of current ServiceNow visual design standards and trends
- Experience in ServiceNow Automated Test Framework
- ServiceNow Certified System Administrator certification
About Us:
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.