Senior Associate - Network Security

Location Designation: Hybrid - 3 days per quarter

When you join New York Life, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

The Network Security Senior Associate is responsible for assisting in managing a team of network security and operations specialists. The Network Security and Operations Team is responsible for the implementation, management, and support of NYLs network security tools and controls, including but not limited to enterprise firewalls, proxies, load balancers, traffic managers, remote access solutions, and web application firewalls. Support of our network security elements within cloud environments is also necessary, requiring this candidate to have familiarity with cloud services and design such as with AWS. The team ensures that a stable environment is maintained through required regular maintenance along with effective monitoring. This role will both participate in the management of a team of consultants and perform hands on activities to support the network security environment.

The Network Security Senior Associate acts as an escalation point and is responsible for interacting with the various application support teams for integration efforts and currency projects. This person will be responsible for ensuring there are clear requirements for integration activity and operational handoff, along with effective processes and controls therein.

The Network Security Senior Associate will work with the engineering teams during the design and build phases of upgrades or new service implementations. They will provide input to the engineering process and ensure operational readiness through a defined handoff requirements process.

The Network Security Senior Associate will also be responsible for identifying opportunities for improvement in operational support process, communicating, and driving programs therein to completion.

Along with the responsibilities outlined above, some specific activities will be (but not limited to):

• Provides ongoing hands-on support and troubleshooting for installed network security technical solutions, able to resolve nearly all operational issues.
• Escalate operational issues to appropriate engineering, vendors/3rd parties, remain engaged and follow through to resolution.
• Support the security exception processes which may include providing activity reports, assisting with investigations and subsequent actions.
• Responsible for identifying and implementing metrics needed to manage the environment along with supplying data required for 1st and 2nd line KPI and KRI generation.
• Maintains relationships with third party vendors and partners.
• Works with Managed Service Providers to deliver secure and complete support execution of Network Security Infrastructure and configurations.
• Assesses performance of installed technologies, analyzes data, identifying any unusual findings and escalates as appropriate.
• Provides input to design decisions, contributing an understanding of how the technology performs in the NY Life environment.
• Leads the testing of new technologies to be implemented in the environment, ensuring all scenarios have been tested in accordance with requirements.
• Makes decisions guided by function/business plans and policies that impact operations or an area of operations and communicates to management accordingly including where escalations are required.
• Responsible for the delivery of operational excellence.
• Collaborates with peers to solve unique and complex issues; requires conceptual and innovative thinking and education and/or experience to develop solutions.
• Recommends best practices for solving internal and/or external issues.
• Leads problem determination efforts requiring assistance from cross functional teams for the most complex situations.
• Ensure staff is properly trained on network security infrastructure, tools, and services.
• Provides guidance and technical coaching to less experienced staff. May provide input to MSP Technical Lead on staff performance relating to technology but does not prepare or deliver performance reviews.
• Provides technical leadership to project teams in their area(s) of expertise providing clear direction and technical guidance.
• Supports business customers as it pertains to the infrastructure the team supports.
• Can quickly grasp customer requirements, anticipates changing business needs and challenges, and their subsequent impact on the technical direction of a solution.

Additional Requirements:

Minimum three years of experience being in a supervisory role that is responsible for the support and operation of enterprise-class firewalls, proxies, and other network related security tools. Demonstrated team lead/supervisory experience in a similar capacity may be considered.

8-10 years of Network and Network Security experience.

Experience working with teams in remote locations such as India and Mexico.

Demonstrated experience in managing and supporting enterprise-class security technologies and architectures is required.

Strong communications and organization skills are required to be successful in this position.

Detailed understanding of data network concepts and operational functionality. Solid knowledge of TCP/IP networking, LAN/WAN internetworking technology (Switching, Routing, & Architecture.), Network Application Protocols (DNS, DHCP, FTP, HTTPS, SSH, TLS, etc.) and client/browser behavior, IP security, 802.11 standards, & packet capture analysis.

UNIX / Linux administration experience and scripting skills (shell, PowerShell, Python, etc.) are preferred.

Ability to keep a positive attitude in a high paced work environment.

Preferred knowledge of Systems currently under management which include - Fortinet FortiGate Firewall, Zscaler Proxy and cloud firewall, F5 load balancers, Managed PKI and Certificate Management, IBM DataPower XML gateway, F5 Access Policy Manager, AWS, Terraform, F5 SSLO Orchestrator, Illumio Core, Tufin SecureChange, GitHub and others.

Nice to have a CISSP, but not required.

BA/BS Degree in Engineering, Computer Science preferred but not required .

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Salary range: $95,000-$145,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Click here to learn more about our benefits . Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn , our Newsroom and the Careers page of .

Job Requisition ID: 90083