Salesforce Service Cloud Admin/Specialist with Salesforce Agent Force Certification

Overview

Remote
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

DATA SECURITY
DATA MODELING
CUSTOM CODE
DEVOPS

Job Details

Job Title : Salesforce Service Cloud Admin/Specialist

Time Zone: Priority 1: PST, Priority 2: MST, Priority 3: CST

Must Have Certification : Salesforce Certified Agentforce Specialist

Summary:

7+ years hands-on administering Salesforce Service Cloud with 1 million records and hundreds of active users, including permission set & role hierarchy design, release m A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models. Developers should be proficient in using declarative tools as well as custom code when necessary.

Certifications:

Salesforce Certified Service Cloud Consultant

Administrator ,Platform Developer 1,Platform App Builder

Must-Have Certifications: Advance Administrator

Salesforce Certified Agentforce Specialist

Application Architect Experience Cloud

Nice To Have

Omni Channel: Can configure Omni-Channel routing, assignment rules, macros. Experience with reports, dashboards, and automations. Reporting, automations, and case responsive optimization across channels

Must-Have

Data Management and SOQL: Since Salesforce is data-centric, developers need to be proficient in SOQL (Salesforce Object Query Language) to query the database efficiently. A strong understanding of data modeling, including objects, fields, and relationships, is vital for designing scalable solutions. Developers should also be familiar with data migration and management best practices. LWCs experience should match.

Must-Have : Expert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over engineering.

Must-Have :Experience configuring and managing a Service Cloud Voice call center in Salesforce such as Amazon Connect, Natterbox, Vonage, Ring Central.

Must-Have :Documentation: Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in-app guidance.

Must-Have :Hands on experience configuring and deploying experience cloud sites

Nice-To-Have AI:

Hands-On experience building and deploying an Agentforce agent

Hands-On experience building and deploying AI Voice

Nice-To-Have

Einstein AI Tools: Production-grade experience with Salesforce products including: Service Analytics, Service Intelligence, enhanced chat bots, case classifications.

Nice-To-Have

DevOps and Agile Methodologies: Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies is becoming increasingly important for efficient development and faster releases.

Nice-To-Have

Experience with deployment tools such as Salesforce Devops Center, Copado, Gearset

Nice-To-Have Soft skills:

Communication: Excellent written and verbal communication skills. Additionally, the ability to effectively communicate technical concepts to both technical and non-technical stakeholders is crucial. This ensures that project requirements and progress are understood.

Problem-solving: Strong analytical and problem-solving skills to navigate complex business requirements and translate them into effective technical solutions.management, and org health monitoring.

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