Overview
On Site
Hybrid
USD 30.00 per hour
Full Time
Skills
Recruiting
IT Service Management
Asset Management
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook
Forms
Service Desk
Research
Software Troubleshooting
Microsoft Office
Project Management
Management
Remote Support
Microsoft Windows
Documentation
Testing
Computer Hardware
Procurement
Information Technology
Security Controls
Job Details
Date Posted: 07/09/2025
Hiring Organization: Rose International
Position Number: 485213
Industry: Government/Staffing
Job Title: Technical Support Analyst
Job Location: Petersburg, VA, USA, 23803
Work Model: Hybrid
Work Model Details: This position requires on-site 2-3 days a week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 30.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Asset Management, MS Excel, SharePoint, Troubleshooting
Experience Desired: Knowledge of and previous experience with Virginia Information Technologies (1 yrs); Demonstrated knowledge Virginia Information Technologies Agencies policies (1 yrs)
Required Minimum Education: Bachelor's Degree
Job Description
***Only qualified Technical Support Analyst candidates located near the Petersburg, VA area to be considered due to the position requiring an onsite presence***
Required Education:
Bachelor's degree in an Information Technology-related discipline - work experience may meet this requirement in lieu of a degree at the hiring manager's
Required Skills:
Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings
Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehensive
Experience troubleshooting hardware and software -hands-on or from a service desk
Demonstrated skills in creating professional communications to users
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
PC/Hardware experience
Hardware/software troubleshooting experience
Desired Skills:
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
Demonstrated success working as a team member and collaborating to achieve objectives
Microsoft Office Specialist Certification -Associate or Above
Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)
Excellent project management skills and ability to manage multiple priorities
Some level of desktop support experience and supporting a Windows 10environment
Job responsibilities:
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
Documents, maintains, upgrades or replaces hardware and software systems
Supports and maintains user account information, including rights, security, and systems groups
Performs basic operations, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment
Identifies and resolves basic communications problems
Prepares or assists in the preparation of service record documentation
Shows awareness of standards and regulatory requirements related to assigned tasks
Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software
Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software
Estimated Start Date: 07/21/2025
Interview Process: In Person Only
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 485213
Industry: Government/Staffing
Job Title: Technical Support Analyst
Job Location: Petersburg, VA, USA, 23803
Work Model: Hybrid
Work Model Details: This position requires on-site 2-3 days a week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 30.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Asset Management, MS Excel, SharePoint, Troubleshooting
Experience Desired: Knowledge of and previous experience with Virginia Information Technologies (1 yrs); Demonstrated knowledge Virginia Information Technologies Agencies policies (1 yrs)
Required Minimum Education: Bachelor's Degree
Job Description
***Only qualified Technical Support Analyst candidates located near the Petersburg, VA area to be considered due to the position requiring an onsite presence***
Required Education:
Bachelor's degree in an Information Technology-related discipline - work experience may meet this requirement in lieu of a degree at the hiring manager's
Required Skills:
Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings
Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehensive
Experience troubleshooting hardware and software -hands-on or from a service desk
Demonstrated skills in creating professional communications to users
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
PC/Hardware experience
Hardware/software troubleshooting experience
Desired Skills:
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
Demonstrated success working as a team member and collaborating to achieve objectives
Microsoft Office Specialist Certification -Associate or Above
Knowledge of and previous experience with Virginia Information Technologies Agency (VITA)
Excellent project management skills and ability to manage multiple priorities
Some level of desktop support experience and supporting a Windows 10environment
Job responsibilities:
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
Documents, maintains, upgrades or replaces hardware and software systems
Supports and maintains user account information, including rights, security, and systems groups
Performs basic operations, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment
Identifies and resolves basic communications problems
Prepares or assists in the preparation of service record documentation
Shows awareness of standards and regulatory requirements related to assigned tasks
Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software
Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software
Estimated Start Date: 07/21/2025
Interview Process: In Person Only
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.