Information Technology Voice Solutions Manager

Information Technology Voice Solutions Manager

Company:
The Boeing Company

The Boeing Company is looking for an Information Technology Voice Solutions Manager to join the team in Hazelwood, MO or Berkeley, MO.

The selected candidate will be responsible for leading an experienced global team in stabilizing, creating operational silence, automating through innovation, and meeting the business demands for hard lines, voice over Internet Protocol (IP) lines, call centers, and closed areas across Boeing. This is a complex environment with many vendors supporting our solutions. We have great opportunity to streamline the operations through automation, pursue industry standard solutions and make a difference to each employee at The Boeing Company.

If you're ready to make a significant impact and drive innovation in voice solutions, we want you to join us in shaping a secure and efficient future at Boeing!

Position Responsibilities:

• Create consistent, high-quality digital experiences that support product delivery and operational excellence
• Lead a global team of Voice experts across architecture, engineering, administration, and program delivery
• Define team strategy, assign ownership, and foster a culture of collaboration, accountability, and innovation
• Partner with enterprise security teams to enhance and maintain telemetry into the broader cybersecurity ecosystem
• Ensure security and compliance for employees handling sensitive or mission-critical systems
• Leverage data and analytics to continuously optimize health, compliance, and employee experience
• Consolidate voice management systems and processes with a modern management device framework
• Implement automation, scripting PowerShell, Bash, Applications Programing Interfaces (APIs), and workflows to reduce manual work and improve scalability
• Deliver voice capabilities through Agile practices
• Lead team through Program Increment planning and work with Product leads to align Voice efforts with enterprise priorities
• Use Agile ceremonies, metrics, and feedback loops to drive iteration, velocity, and delivery consistency
• Align team priorities to enterprise goals through Agile backlogs, Program Increments, and cross-functional delivery

Basic Qualifications (Required Skills/Experience):

• 8+ years of experience in supporting products in an Application Lifecycle Management environment, such as requirements gathering, development, testing, deployment and maintenance
• 5+ years of experience with performing risk management to minimize potential risks
• 5+ years of experience in a leadership role leading global teams, initiatives, or projects to meet business objectives and influence change
• 3+ years of experience in different telephony systems and technologies (VoIP, Analog, PBX etc.)

Preferred Qualifications (Desired Skills/Experience):

• Experience with Avaya and Cisco infrastructure environments
• Experience leading technical transformations on a global scale
• Experience supporting highly secure, regulated manufacturing or aerospace environments
• Experience in Voice applications (Netplus, Reliatel, Prognosis, etc.)

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range:$123,250 - $166,750

Language Requirements:
Not Applicable

Education:
Not Applicable

Relocation:
Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:
This is not a Safety Sensitive Position.

Security Clearance:
This position does not require a Security Clearance.

Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program
This position is not contingent upon program award

Shift:
Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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