Overview
On Site
Full Time
Skills
Online Help
Program Management
Business Plans
Ideation
Prototyping
A/B Testing
Usability Testing
Customer Experience
Payments
Communication
Presentations
Electronic Commerce
Retail
Conversion Optimization
Profit And Loss
Management
Finance
Loyalty Program
Business Analysis
Business Analytics
MBA
Job Details
Title: Planning and Insights Manager
Location: Culver City, CA 90232
Duration: 12 Months
36166266
Hybrid- 3 Days onsite
The Digital Experience and Expansion team defines and evolves the strategic vision and end-to-end customer experience for Client.com, the Client Store App, and global expansion of Client's online store. As part of the team, you'll be focused on creating our future e-commerce strategy and initiatives and optimizing the current shopping experience. You will work to innovate, elevate, and expand our online store and create the best-in-class experiences for our customers.
Description
This role will build the strategic vision, innovate on new shopping experiences, and evolve the customer journey for Client Store Online. Help us lead some of Client Retail's most significant growth initiatives, leading all aspects of end-to-end planning and program management of numerous projects to stitch together a singular cohesive shopping experience. You will cultivate strategic business priorities and develop multiyear business plans to drive growth and revenue targets, while optimizing the performance of our existing-commerce experience.
6+ years of experience in a strategy, customer experience, or customer journey function
Location: Culver City, CA 90232
Duration: 12 Months
36166266
Hybrid- 3 Days onsite
The Digital Experience and Expansion team defines and evolves the strategic vision and end-to-end customer experience for Client.com, the Client Store App, and global expansion of Client's online store. As part of the team, you'll be focused on creating our future e-commerce strategy and initiatives and optimizing the current shopping experience. You will work to innovate, elevate, and expand our online store and create the best-in-class experiences for our customers.
Description
This role will build the strategic vision, innovate on new shopping experiences, and evolve the customer journey for Client Store Online. Help us lead some of Client Retail's most significant growth initiatives, leading all aspects of end-to-end planning and program management of numerous projects to stitch together a singular cohesive shopping experience. You will cultivate strategic business priorities and develop multiyear business plans to drive growth and revenue targets, while optimizing the performance of our existing-commerce experience.
- Develop, manage, and socialize digital commerce strategies and initiatives from conception and ideation through prototyping, A/B testing, and usability testing.
- Identify data-driven insights and synthesize conclusions into actionable recommendations.
- Define how customers navigate, learn, shop, configure, and purchase products from our digital platforms.
- Author and present detailed strategic briefs and presentations to inform and mobilize cross functional partners to support business priorities, opportunities, and performance improvements.
- Regular meetings with peers in Asia and Europe during overlapping business hours.
6+ years of experience in a strategy, customer experience, or customer journey function
- Experience in e-commerce, checkout, or payments Preferred Qualifications
- Demonstrated success in growing the business through data driven insights.
- Exceptional communication, storytelling, and presentation skills.
- Deep knowledge of e-commerce B2C industry - familiarity with shopping trends, consumer behavior, and/or conversion optimization.
- Experience in P&L management, finance / fintech, subscriptions, and/or loyalty programs.
- Demonstrates Client's values of inclusion and diversity.
- BA/BS degree, MBA a plus
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