Technology Support Coordinator

Company:
Mercer

Description:

Mercer is a global consulting leader dedicated to helping clients enhance the health, wealth, and careers of their most vital asset-their people. At Mercer Investments, we provide tailored guidance throughout the investment decision-making and risk management processes. Join us as a Technology Support Coordinator and be a key driver in ensuring our investment technology infrastructure is robust, secure, and aligned with strategic goals.

Technology Support Coordinator

We will count on you to:

• Lead the design and execution of our targeted Investment IT support model, ensuring seamless resolution of technical issues related to investment management applications, trading platforms, and risk analytics tools.
• Collaborate closely with investment teams, stakeholders, and shared service technology groups to understand their needs, provide expert support, and facilitate system upgrades and change management processes.
• Develop and maintain comprehensive documentation, support policies, and procedures to ensure operational consistency, security compliance, and effective knowledge sharing across teams.
• Manage support tickets efficiently, prioritize critical issues, and guide the team on best practices for resolving complex application problems, including system upgrades and security updates.
• Provide regular updates to senior management on IT support performance, ongoing issues, and strategic recommendations for future technology enhancements.

What you need to have:

• Strong technical background in IT systems, networking, server management, cybersecurity, and experience with investment management software such as portfolio systems, trading platforms, and data analytics tools.
• Proven experience managing IT support teams within the investment management sector, with a solid understanding of the investment process and supporting tools.
• Excellent communication skills, with the ability to engage effectively with technical teams, business stakeholders, and clients at all levels.
• Demonstrated ability to troubleshoot and resolve complex technical issues quickly and efficiently, maintaining high service standards.
• Experience in developing policies, planning future IT needs, and managing budgets related to investment technology support.

What makes you stand out:

• Prior experience working with cloud-based platforms such as Databricks, Python, SQL (Presto, Hive, BigQuery), and visualization tools like Power BI, Tableau, or Looker.
• Knowledge of change management, security protocols, and compliance standards specific to investment data and systems.
• Ability to anticipate future IT requirements and develop strategic plans to enhance support models and infrastructure.
• A customer-centric approach with a focus on delivering high satisfaction levels through proactive support, training, and stakeholder engagement.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.