Site Manager

Site Manager
Denver, CO (onsite)
5+Month Contract

Overview:
Client is seeking a Site Manager to oversee the daily operations of a small-to-medium legal office site, managing a team of 2 and contracted services such as Copy, Courier, Imaging, Mail, Hospitality, and Managed Print. Must have strong management and customer service experience, with the ability to lead a high-performance team in a professional environment.

Responsibilities:

• Manage daily operations and direct reports at a small-to-medium sized site.

• Coordinate contracted services including copy, mail, courier, imaging, and hospitality.

• Communicate priorities and foster a positive, productive team culture.

• Support staff development, performance management, and career planning.

• Match staffing and skills with production demands; ensure SLA compliance.

• Handle customer communications and satisfaction initiatives.

• Monitor production labor ratios and implement Ricoh Service Excellence tools.

• Identify and resolve service delivery gaps, scope changes, and process adjustments.

• Create reports, support customer reviews, and maintain documentation.

• Support resolution of pricing, invoicing, and order issues in coordination with sales.

• Ensure quality control, audit compliance, and timely recognition of employee performance.

Requirements:

• High school diploma or GED required.

• 3 5 years of related B2B or technical experience.

• Minimum 2 years in a managerial role required.

• 3 5 years of customer-facing experience required.

• Demonstrated technical aptitude; strong understanding of Office 360.

• Strategic thinker with strong written, verbal, and problem-solving skills.

• Comfortable presenting to mid-sized groups.

• Ability to lift/move up to 50 lbs; requires standing, walking, bending, and reaching.

• Office-based role with standard lighting, ventilation, and noise.

• Dress code: No jeans.

• Virtual interview process.

• Driver s license required upon conversion.

• Parking pass will be provided.