Desktop Support Technician

Overview:
We are seeking a highly skilled and customer-focused Desktop Support Specialist to join our IT team. This role requires hands-on experience in providing white-glove support to end users, ensuring seamless operation of hardware, software, and network systems. The ideal candidate will have strong technical expertise in Windows environments, onboarding/offboarding processes, and experience with automation tools.

• Deliver white-glove desktop support to executives and staff, ensuring a high level of professionalism and customer satisfaction.
• Provide Tier 1 and Tier 2 troubleshooting for Windows 10 systems, including OS issues, application errors, and performance optimization.
• Manage onboarding and termination processes, including user account creation, permissions management, and deprovisioning in Active Directory and Azure Virtual Desktop environments.
• Perform hardware imaging and deployment for desktops, laptops, and mobile devices, ensuring proper configuration and security compliance.
• Support and maintain telephony systems, including VoIP phones and conferencing equipment.
• Troubleshoot and resolve hardware issues (PCs, laptops, peripherals) and printer support across multiple locations.
• Utilize PowerShell scripting for automation of routine tasks, system configurations, and reporting.
• Apply patch management and assist with system updates to maintain security and compliance.
• Document all incidents, resolutions, and processes in the ticketing system to support knowledge sharing and continuous improvement.

Required Skills & Qualifications

• Experience: 2+ years in desktop support or IT support roles with a focus on end-user interaction.
  • Technical Skills:Strong proficiency in Windows 10 troubleshooting and system administration.
  • Hands-on experience with Active Directory, Azure Virtual Desktop, and imaging tools.
  • Familiarity with telephony systems and printer troubleshooting.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Automation experience using PowerShell.
  • Soft Skills:Excellent communication and interpersonal skills for supporting a diverse user base.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

Pay and Benefits
The pay range for this position is $24.90 - $24.90/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Bend,Wisconsin.
Application Deadline
This position is anticipated to close on Sep 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.