Need Amazon Connect Product Owner - Plano, TX

  • Plano, TX
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 18 Month(s)
Able to Provide Sponsorship

Skills

Amazon Connect
Product Owner
CCaaS
Dev Pod
QA

Job Details

Role: Amazon Connect Product Owner
Location: Plano, TX
Duration: Long Term

We are seeking an Amazon Connect Product Owner to lead a dedicated development pod and drive delivery of CCaaS and customer engagement capabilities. The ideal candidate will have strong CCaaS domain knowledge, hands-on understanding of Amazon Connect features, and familiarity with marketing automation workflows. This role is responsible for defining business requirements, managing the product backlog, and ensuring successful execution through effective project scheduling and cross-team collaboration.

Key Responsibilities

  • Act as the Product Owner for an Agile dev pod, defining product vision, priorities, and roadmap.

  • Gather and translate business requirements into clear user stories and acceptance criteria.

  • Utilize deep CCaaS and Amazon Connect knowledge to shape contact flows, routing, agent workflows, and customer experience capabilities.

  • Apply marketing automation domain expertise to support customer journey design and integration needs.

  • Own backlog management, sprint planning, and project scheduling to ensure timely delivery.

  • Work closely with engineering, QA, operations, and business stakeholders to ensure alignment and smooth execution.

  • Validate feature delivery, ensure quality, and manage release readiness.

  • Provide ongoing communication, updates, and risk visibility to leadership.

Qualifications

  • Experience as a Product Owner in Agile environments.

  • Strong understanding of Amazon Connect and CCaaS platforms.

  • Knowledge of marketing automation tools and customer journey orchestration.

  • Skilled in requirement gathering, backlog management, and project coordination.

  • Excellent communication and stakeholder management skills.

Regards,

Radiantze Inc

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