Customer Support & Technical Documentation Specialist (TSDS)

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Acceptance Testing
Attention To Detail
Collaboration
Communication
Customer Support
Recruiting
Release Notes
Reporting
Technical Writing
Usability

Job Details

Job Title: Customer Support & Technical Documentation Specialist (TSDS)
Location: Remote
Client: State Of Texas
JD:
8+ years of TSDS experience required.
Responsible for providing customer support for the Texas Student Data System (TSDS), including resolving technical tickets, escalating issues, and serving as a business point of contact.
The role includes designing and executing UAT plans, documenting defects, coordinating with Product Owners and Project Managers, and gathering user feedback to improve system usability.
Additionally, this position creates and maintains clear technical documentation—such as guides, release notes, and known issue logs—and supports customer outreach during peak TSDS reporting cycles, maintaining communication with LEA and ESC users.
Strong communication, attention to detail, collaboration, and 8+ years of TSDS experience required.
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