Systems Engineer

RESPONSIBILITIES:
Kforce has a client in Merrimack, NH that is seeking a Systems Engineer.

Responsibilities:
* Write high-quality code for our applications that is reliable, scalable, and reusable
* The Systems Engineer will understand the leadership vision and execute on that vision
* Strengthen and promote the culture of innovation by setting examples
* Find creative ways to get things done, and do them right
* Foster a culture of best in class software engineering practices
* Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
* Ensure the high level of integrity in the team
* Take ownership and accountability for figuring out what needs to be done
* Design, build and maintain Amazon Connect Contact Flows and routing logic
* Implement dynamic and skill-based routing using AWS Lambda (Node.js or Python) and Dynamo DB
* Integrate Amazon Lex bots for conversational IVR, third APIs, and enterprise systems e.g., CRM, case management
* Manage call recording, error handling, and failover routing logic
* Configure and maintain queues, routing profiles and hours of operation
* Troubleshoot call logs using CloudWatch and optimize routing for performance
* The Systems Engineer will provide documentation, knowledge transfer, and architectural guidance to internal teams
* Work cross-functionally with internal teams (cloud, security, telephony, support) as needed

REQUIREMENTS:
* Bachelor's degree in Computer Science or equivalent
* 6+ years of hands-on experience as a systems engineer
* Experience with version control and CI/CD for Lambda deployments
* Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
* Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity
* Exposure to Genesys will be a plus
* Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus
* Hands-on AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)
* Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
* Self-starter, curious, collaborative, innovative, eager to learn and teach others every day

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.