Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Service Desk
Load and install preconfigured images on PCs
Deploying desktops and laptops
Job Details
Job Title: Desktop Support PPD Level 2
Location: Boise, ID (5 Days Onsite)
Duration: 12 Months
Key responsibilities:
- Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high quality support and timely response
- Provide an efficient and effective support service to on site and remote users
- Load and install preconfigured images on PCs and troubleshoot failures
- Deploying desktops and laptops, monitors and other equipment and software to end users at Client
- Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)
- Troubleshooting basic network issues, activating ports, VPN connections, basic configurations on switches.
- Troubleshooting hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment).
- PC equipment moves throughout our main site and off-site locations
- Basic Active Directory administration (ie add and remove objects)
Role requirements:
- Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues
- Proactive and self-motivated approach, able to work independently or with team members
- Team oriented - able to work in, and contribute to, cross functional teams
- Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed
- Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner
- Excellent communication skills (both written and verbal). Ability to relate with users and explain technical issues in a simple manner
- Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.