Unified Communications Engineer

Job Profile:
IT Data Infrastructure Analyst 2

Job Family:
IT Data Infrastructure

Time Type:
Full time

Max Pay - Depends on experience:
$85,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Designs, builds, and maintains platforms and enterprise solutions across IT systems.

Job Description:

This position is for a Unified Communications Engineer at Arizona State University. As a UC engineer you will be responsible for the configuration, administration and maintenance of ZOOM phone, Ribbon session border controllers, Avaya Aura telephony system and Avaya Session Manager servers in a high paced and goal driven environment. The UC engineer demonstrates the ability to drive results and must be organized with the ability to present complex collaboration results to leadership.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Salary Range:

$66,207.00- $85,000.00 per year; DOE

Essential Duties:

• Expert level knowledge and understanding of Session Initiation Protocol (SIP) trunks
• Maintenance support and troubleshoots and resolves issues related to Ribbon session border controllers
• Understanding of complex telephony call routing between multiple unified communication systems (ZOOM phone and Avaya Aura)
• Maintains, supports and administers Avaya Aura, Session manager and voice gateways and components across a diverse higher education environment
• Works effectively with multiple service providers in the delivery, maintenance and problem resolution of data and telephony circuits
• Working knowledge of various circuit provider portals for circuit disconnect request and circuit inventory management
• Demonstrates strong interpersonal skills in communicating effectively with multiple department leaders of varying telephony understanding and expertise.
• Acts as a subject matter expert in providing planning and guidance for telecommunications systems and designs
• Gathers essential information for the development and creation of call center agents and queues
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

• Minimum of five (5) years of experience maintaining, implementing and administering Ribbon Session Border controllers.
• Must have a minimum of five (5) years of experience administering, configuring and implementing Avaya Aura applications and tools and Avaya G450 voice gateways.
• Expert level knowledge of voice and data circuit technology terminations with a minimum of five (5) years of experience in working with circuit providers.
• (2) years of experience on ZOOM phone and knowledge of including call queues, shared lines and multiple site emergency locations
• Experience with maintaining and configuring Oracle Acme packet session border controllers
• Knowledge of Intrado Emergency Gateway's for updates to emergency responder location(s)
• Experience with various ATA's including audio-codes and Cisco
• Ability to administer and maintain Avaya Aura hardware and software including communication manager, session manager, system manager and Avaya SAL server
• Working knowledge of the following applications: Visio, ServiceNow, Microsoft suite including but not limited to Outlook, Word and Excel
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs.
• See the Special Instructions for Application section below*

Working Environment:

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Primary Location: Tempe campus

*Special Instructions for Application:

Attach a Cover Letter and answer the following questions in your Cover Letter (required):

1- Please list your telephone system experience

2 - Please list your session border controller experience

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation!

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:
Driving is not required for this position.

Location:
Campus: Tempe

Funding:
No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:
$9925/9925$15043.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

Need help finding the right job?

We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at .

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit ;br>
Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.