Overview
On Site
USD 67,000.00 - 75,000.00 per year
Contract - W2
Skills
Technical Support
Help desk management
OS X
Help desk
Computer science
IT Administration
Process improvement
Data security
Microsoft Office
Active Directory
Disaster recovery
Print servers
Management
Leadership
Organizational skills
Recruiting
Training
Evaluation
Communication
Microsoft Windows
Budget
Documentation
Backup administration
Recovery
Telephony
VoIP
Purchasing
Antivirus
Job Details
Job Description
Title: Deskside Support Manager
Location: Onsite - Colorado Springs metro
Start Date: ASAP
Status: contract to hire
Pay Rate: $67k - $75k annually
Position Purpose:
The Deskside Support Manager will manage the IT Support Desk team, who are responsible for general IT Help Desk duties taking phone calls and providing desk side support. This person will be responsible for leading, organizing and managing the Help Desk Department: including hiring, training, evaluation, guidance, discipline, and development. Excellent communication skills, both written and verbal, as well as previous experience meeting with senior staff to help define, solve, and implement technology solutions within a timely manner across multiple departments/locations is a must.
Experience:
Managing, developing, administering, and supporting a Windows/MAC Help environment across multiple sites
Managing corporate wide projects from conception to completion
Developing IT job descriptions and hiring/managing Help Desk staff for different skill levels
Managing IT budget/purchases
Managing 6 or more staff
Requirements:
B.S. in Computer Science or a minimum of 5+ years of increasing IT Administration and Management responsibility in a
multi-system, multi-platform environment
Experience managing and leading a Help Desk Department in a multi-site international company
Proven IT process improvement and documentation skills
Ability and willingness to work evenings and weekends as needed
Knowledge, Skills, and Abilities:
6+ years combined experience in technical support, backups, data protection, emergency recovery, telephony VOIP systems, Office 365, budgeting, purchasing/budget and help desk management
Good understanding in supporting Office 365, Windows and MAC operating systems, ticketing systems, Active Directory, protection, disaster recovery plans, backups, antivirus, and print servers
Title: Deskside Support Manager
Location: Onsite - Colorado Springs metro
Start Date: ASAP
Status: contract to hire
Pay Rate: $67k - $75k annually
Position Purpose:
The Deskside Support Manager will manage the IT Support Desk team, who are responsible for general IT Help Desk duties taking phone calls and providing desk side support. This person will be responsible for leading, organizing and managing the Help Desk Department: including hiring, training, evaluation, guidance, discipline, and development. Excellent communication skills, both written and verbal, as well as previous experience meeting with senior staff to help define, solve, and implement technology solutions within a timely manner across multiple departments/locations is a must.
Experience:
Managing, developing, administering, and supporting a Windows/MAC Help environment across multiple sites
Managing corporate wide projects from conception to completion
Developing IT job descriptions and hiring/managing Help Desk staff for different skill levels
Managing IT budget/purchases
Managing 6 or more staff
Requirements:
B.S. in Computer Science or a minimum of 5+ years of increasing IT Administration and Management responsibility in a
multi-system, multi-platform environment
Experience managing and leading a Help Desk Department in a multi-site international company
Proven IT process improvement and documentation skills
Ability and willingness to work evenings and weekends as needed
Knowledge, Skills, and Abilities:
6+ years combined experience in technical support, backups, data protection, emergency recovery, telephony VOIP systems, Office 365, budgeting, purchasing/budget and help desk management
Good understanding in supporting Office 365, Windows and MAC operating systems, ticketing systems, Active Directory, protection, disaster recovery plans, backups, antivirus, and print servers