Desktop Engineer

Hi Associate,

Greeting for the day,

We have an opportunity to work as a Desktop Engineer role in Grand Rapids, MI, Dallas TX, Mcallen TX, ClearWater FL, Pompano FL Please find the description below.

Role: Desktop Engineer

Location: Grand Rapids, MI 49512

Duration: Long term

Roles and Responsibilities: Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.

PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user?s existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer. Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.

l Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

l Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations

l Provide onsite and remote technical assistance to End Users.

l Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

l Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP)

l Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)

l Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

l Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

l Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

l Good understanding of O365 and related support activities

l Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall

l Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool

l Experience of working within SLAs and ITIL processes

l Effective written and verbal communication skills

l Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.

Thanks & Regards

Raju Reddy

email Id:

Contact number: +1-