Qualifications and Responsibilities
- Confidence in representing the whole of Technology to the firm s most senior managers (VIPs)
- Maintain a continuous focus on technology and information security
- Provide advice and suggestions for VIPs - professional and personal technologies
- Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
- Identify areas where technology can enable and enhance the lives of senior management
- Advanced screening of new technologies, including pre-pilot, pilot, and UAT
- Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
- Create and/or and maintain tools and processes for the Executive Service Team
- We re looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
- Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
- Maturity to be able to execute job functions with minimal guidance.
- Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
- Very strong verbal and written English communications skills.
- To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
- Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.
Your Responsibilities
- Provide a single point of contact for all IT related issues to senior management (VIPs)
- Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
- Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)
- Field non-standard technology request
- Home support visits as needed
- Board support of quarterly meetings for Executives and Directors
- Liaise with global IT service teams in support of senior managers
- Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
- Pro-actively monitor all aspects of technology used by our executives
- Provide support off hours remote support for any technical issue
Qualifications
- Bachelor's degree and/or 5+ years of experience in the technology service space
- Experience supporting senior executives
- Must possess excellent verbal and written communication skills
- Experience in fast pace/financial services environment preferred
- Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices, Intune, Mobile Iron
- Enjoy working as part of team and independently as well
- Required Technical Skills
- Windows Desktop (Windows 10/11)
- Active Directory skills
- PowerShell Scripting skills
- Wireshark
- Splunk
- Extrahop
- Sysinternal tools
- Telephony
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