SAP CRM Service Case and Contracts

Senior SAP CRM Service Functional Analyst Provide support & Enhancements for rapidly growing service business Primary focus will be service contracts. Experience in providing support for high priority incidents. Ability to work seamlessly across groups to resolve problems. Experience in business process definition, requirements definition, solution architecture Experience with writing Functional Specs for RICEFW Strong interpersonal, oral, presentation, and written communication skills. 10+ years of SAP experience with a Bachelor's Degree Individual Accountabilities: Strong results orientation (driving to deadlines, project goals, etc.). Document clear and complete requirements for solutions of any scope and complexity. Provide functional knowledge of SAP systems and data. Implement necessary configuration within SAP CRM to meet business requirements Ensure proper documentation is created for all projects/changes. SKILLS: Required SAP CRM Service Management Experience Web UI, Fiori / UI5, ALE /IDOCs, LSMW, RFC Interfaces Business Process knowledge: Very strong contract knowledge in CRM Service Field Service / Service Contracts / Entitlements / Service Orders / Returns / Repairs SAP ECC Functionality: Functional Locations, Labor Confirmations / Installed Base, Serial Numbers, Equipment, iObjects