NOC Technician (Packet Core)

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

NOC
PACKET CORE
HTTP
CONSOLE
SPLUNK

Job Details

Job Title: NOC Technician (Packet Core)

Project Location: Dallas, TX or Kansas City, MO

Duration: Contract

Night Shift

Role Level

  • Technician (Non-engineering role).

Scope and Responsibilities

  • Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
  • Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
  • Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
  • Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
  • Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
  • Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
  • Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
  • Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Technical Experience and Skills

  • Proficiency in packet core telecom systems including UPF, SMF, GGSN, MME, AMF, NRF, SMSF, NEF, SGSN, MAG, & ePDG.
  • Understanding of telecom protocols (Diameter, HTTP) and wireless network architecture.
  • Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.).
  • Strong communication skills and familiarity with databases and Microsoft Office tools.

Education

  • High School Diploma or GED (required).

About Us:
AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at Agreeya for more information.

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.