Overview
On Site
USD 25.50 per hour
Full Time
Skills
Recruiting
Customer Support
Help Desk
Software Troubleshooting
CompTIA
Network+
Communication
Conflict Resolution
Problem Solving
Attention To Detail
Documentation
Customer Service
Microsoft Office
Microsoft Windows
Adobe
Information Systems
Active Directory
Cloud Computing
Microsoft Azure
Technical Support
Hardware Installation
Network
Onboarding
Computer Hardware
Audiovisual
Management
Process Improvement
Job Details
Date Posted: 11/17/2025
Hiring Organization: Rose International
Position Number: 493547
Industry: Government
Job Title: Help Desk Analyst
Job Location: Austin, TX, USA, 78701
Work Model: Onsite
Shift: M-F, 8-5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 25.50
Max Hourly Rate($): 27.50
Must Have Skills/Attributes: Active Directory, Adobe, Azure, Cloud Computing, Customer Support, Help Desk, MS Office, Software Troubleshooting, State Agency experience, Technical Support
Experience Desired: Delivering technical support customer service through channels (phone, in-person, email) (3 yrs); Supporting computers, applicable programs and systems (MS Office Suite, Windows 10, Adobe) (2 yrs); Troubleshooting information systems (2 yrs); Cloud platforms and technologies including Microsoft Azure (1 yrs); Active Directory experience (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate's Degree
Preferred Certifications/Licenses: CompTIA A+, Network+ Certification
**C2C is not available**
Job Description
Education: High school diploma or equivalent (Associate degree or higher preferred).
Required Skills:
Excellent customer service and communication skills.
Strong troubleshooting and problem-solving abilities.
Familiarity with Microsoft Office Suite, Windows 10, and Adobe products.
Knowledge of Active Directory and cloud technologies (Microsoft Azure).
Ability to manage multiple tasks and prioritize effectively.
Detail-oriented with strong documentation skills.
Required Experience:
3 years required - Delivering superior customer service (written, verbal, and in-person) across multiple channels (telephone, email, in-person).
2 years required - Working with customers across all levels of technological proficiency.
2 years required - Supporting computers, using applicable programs and systems (Microsoft Office Suite, Windows 10, Adobe products), and troubleshooting information systems.
1 year required - Experience with Active Directory.
1 year required - Experience with cloud platforms and technologies such as Microsoft Azure.
Preferred Skills/Experience:
1 year preferred - Strong desire to grow and advance within an organization with an opportunistic landscape.
We are seeking a Technology Support Specialist to provide front-line technical assistance to internal customers. This role involves responding to inbound calls and emails, diagnosing issues, and determining the best resolution. Responsibilities include basic troubleshooting, password resets, printer configurations, hardware setup for onboarding, website content updates, and supporting audio/video equipment in conference rooms. The position also requires documenting all support interactions, escalating issues as needed, and communicating trends to management.
Job Responsibilities:
Respond to inbound calls/emails promptly and professionally, gathering and analyzing information to resolve technical issues.
Provide basic troubleshooting for hardware, software, and network issues, including password resets and printer configurations.
Support onboarding processes by creating accounts and configuring hardware.
Maintain and update website content as needed.
Assist with audio/video equipment setup and troubleshooting in conference rooms.
Document all support calls/emails in the tracking system and escalate issues when necessary.
Communicate recurring issues and trends to management for process improvement.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 493547
Industry: Government
Job Title: Help Desk Analyst
Job Location: Austin, TX, USA, 78701
Work Model: Onsite
Shift: M-F, 8-5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 25.50
Max Hourly Rate($): 27.50
Must Have Skills/Attributes: Active Directory, Adobe, Azure, Cloud Computing, Customer Support, Help Desk, MS Office, Software Troubleshooting, State Agency experience, Technical Support
Experience Desired: Delivering technical support customer service through channels (phone, in-person, email) (3 yrs); Supporting computers, applicable programs and systems (MS Office Suite, Windows 10, Adobe) (2 yrs); Troubleshooting information systems (2 yrs); Cloud platforms and technologies including Microsoft Azure (1 yrs); Active Directory experience (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate's Degree
Preferred Certifications/Licenses: CompTIA A+, Network+ Certification
**C2C is not available**
Job Description
Education: High school diploma or equivalent (Associate degree or higher preferred).
Required Skills:
Excellent customer service and communication skills.
Strong troubleshooting and problem-solving abilities.
Familiarity with Microsoft Office Suite, Windows 10, and Adobe products.
Knowledge of Active Directory and cloud technologies (Microsoft Azure).
Ability to manage multiple tasks and prioritize effectively.
Detail-oriented with strong documentation skills.
Required Experience:
3 years required - Delivering superior customer service (written, verbal, and in-person) across multiple channels (telephone, email, in-person).
2 years required - Working with customers across all levels of technological proficiency.
2 years required - Supporting computers, using applicable programs and systems (Microsoft Office Suite, Windows 10, Adobe products), and troubleshooting information systems.
1 year required - Experience with Active Directory.
1 year required - Experience with cloud platforms and technologies such as Microsoft Azure.
Preferred Skills/Experience:
1 year preferred - Strong desire to grow and advance within an organization with an opportunistic landscape.
We are seeking a Technology Support Specialist to provide front-line technical assistance to internal customers. This role involves responding to inbound calls and emails, diagnosing issues, and determining the best resolution. Responsibilities include basic troubleshooting, password resets, printer configurations, hardware setup for onboarding, website content updates, and supporting audio/video equipment in conference rooms. The position also requires documenting all support interactions, escalating issues as needed, and communicating trends to management.
Job Responsibilities:
Respond to inbound calls/emails promptly and professionally, gathering and analyzing information to resolve technical issues.
Provide basic troubleshooting for hardware, software, and network issues, including password resets and printer configurations.
Support onboarding processes by creating accounts and configuring hardware.
Maintain and update website content as needed.
Assist with audio/video equipment setup and troubleshooting in conference rooms.
Document all support calls/emails in the tracking system and escalate issues when necessary.
Communicate recurring issues and trends to management for process improvement.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.