Overview
On Site
Depends on Experience
Full Time
No Travel Required
Skills
Microsoft Dynamics 365 CE
Microsoft Dynamics 365 F&O
AX 2009
Azure
Databricks
DevOps
GenAI
IPPD 365
Calandra End-State Architecture
Medallion Data Architecture
Shopify
Espresa
Paymentech
SendGrid
Dual-write
Microsoft Copilot
Microsoft Customer Insights
Microsoft Dataverse
Real-time data synchronization
Automated workflows
AI-powered interaction summaries
Microsoft Power Platform
Job Details
Role: Program Manager - MS Dynamics 365
Locations: Chicago, IL (Preferred)/ Charlotte, NC (Preferred)/ Atlanta, GA/ New York, NY (Fully Onsite)
Duration: 3+ Months Contract to Hire
Key Responsibilities:
- Project Planning & Execution
- Develop and manage detailed project plans across CRM, ERP, data, and integration workstreams.
- Oversee delivery of migration from AX 2009 to D365 CE & F&O for B2B and B2C operations.
- Coordinate the implementation of IPPD 365 framework powered by DevOps and GenAI.
- Cross-Functional Coordination
- Lead POD-based teams across D365 CE, F&O, Databricks, and integration layers.
- Ensure alignment with Calandra End-State Architecture and Medallion Data Architecture.
- Stakeholder Engagement
- Serve as the primary contact for internal and client stakeholders.
- Facilitate steering committee meetings, reporting, and risk/issue resolution.
- Technology & Integration Oversight
- Manage integrations with platforms including:
- Shopify, Espresa, Paymentech, SendGrid
- Dual writing between D365 CE and F&O
- Databricks bronze-silver-gold layers for Pet Registry and Microchip Registry
- Oversee real-time data synchronization and automated workflows.
- AI & Data Enablement
- Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
- Enable Customer Insights for enriched pet owner profiling and proactive service planning.
- Ensure curated insights are exposed via Microsoft Dataverse for decision support.
Required Skills & Experience:
- 8 12 years of project management experience in enterprise IT programs.
Proven experience with:
- Microsoft Dynamics 365 CE & F&O (Sales, Service, Finance, SCM)
- Azure and Databricks data platforms
- Dual-write and real-time integration frameworks
- DevOps and AI-enhanced delivery models
- Strong understanding of B2B/B2C enterprise structures and legal entity management.
- Experience managing large-scale data migrations and cross-platform integrations.
Preferred Qualifications:
- Familiarity with IPPD 365 or similar implementation frameworks.
- Experience with Microsoft Copilot, Customer Insights, and Dataverse.
- Certifications: PMP, PRINCE2, Agile/Scrum, Microsoft Dynamics, Azure
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